Front Desk Night Agent

Hotelprofessionals; Amsterdam; On-site; EUR 27,000 - 31,000; Full time

Benefits offered by this job

Discounted Marriott rates

Gym access

Travel allowance

25 paid vacation days

Professional uniform

Referral bonus program

Wellness program

Job summary

The Amsterdam Marriott Hotel is seeking a Night Auditor to join its Front Office team, focusing on evening and night shifts. You will handle check-ins/outs, guest requests, and city ledgers, while supporting the Night Manager during the night.

You bring hospitality excellence, strong organizational and leadership skills, and fluency in English; additional languages are a plus. The role offers a competitive monthly salary, comprehensive benefits, and opportunities for career growth.

Qualifications

• Experience in front office within an international hotel chain preferred.
• Strong organizational and communication skills.
• Fluency in English; additional language skills a plus.

Responsibilities

• Handle check-in and check-out procedures for guests.
• Address guest complaints and compliments with professionalism.
• Process city ledgers and wake-up calls; support Night Manager during night shift.

Skills

Hospitality excellence

Team leadership

Guest service

Cash handling

Job description

Set next to the picturesque Vondelpark, in the heart of the city, the 396-room Amsterdam Marriott is celebrated for its proximity to significant landmarks such as the Rijksmuseum and Van Gogh Museum, exclusive shopping, vibrant nightlife and high-end restaurants. Opened in 1975 as the first Marriott in Europe, the hotel blends a prime location with contemporary interiors, offering an ideal address for exploring Amsterdam. The hotel also features 11 flexible meeting and event spaces with natural daylight, including our Grand Ballroom and studios.

Guests can enjoy premium dining at Midtown Grill, one of Amsterdam’s top steak restaurants, as well as Bar TWLV, our cosmopolitan bar offering globally inspired dishes, creative cocktails and a day-to-night atmosphere.

What are your responsibilities?

For our Front Office department we are in search for a new colleague who enjoys working with people and who has excellent hospitality skills. This position will focus on the evening and nights shifts. Your main tasks will be handling the check in- and out of our guests, handling guest complaints and compliments, cash handling & handling other requests from our guests. Besides that, as a Night Auditor you will prepare the next day arrivals, process city ledgers check outs, set up wake-up calls, refill supplies for the next day and support the Night Manager with everything that needs to be done during the night shift.

What makes you the perfect fit?

You enjoy working in an international environment and you are passionate about delivering excellent customer service to make sure that our guests experience a memorable stay. You enjoy working with people and work well in a team. You have great organizational-, communication- and leadership skills. You have a good overview and are proactive in your daily routine. You can coach and motivate your colleagues to give their best and you have a high guest focus. To be eligible for this position you…

• Experience in the front office department within an international hotel chain is preferred;
• have experience in customer service;
• can communicate fluently in English, another language is of course a plus;
• are flexible in your shifts, and willing to work morning, but mostly evening & night shifts (AM/PM).

What do you get in return?

Benefits

The Amsterdam Marriott Hotel is part of Marriott International and offers a competitive salary & a wide package of benefits. Each year you will have a performance appraisal and depending on your performance you will get a salary increase. Furthermore we offer:

• Special discounted rates for 10.000+ Marriott hotels worldwide for you, your family and friends;
• Monthly gross salary of €2505,04
• Personal coaching & training to support you in your day-to-day job;
• Career possibilities within Marriott International;
• You can make use of our gym for free. To get a good work out before our after your shift.
• Travel allowance of € 0,23 cents per kilometer;
• 25 paid vacation days per year;
• Professional uniform provided by the hotel;
• Access to our Marriott Benefits at Work Platform;
• Discounts at top restaurants in Amsterdam through our partnership with Luxury Hotels of Amsterdam.
• Possibility for an attractive referral bonus program
• A ‘Sprit to Serve’, get rewarded for bringing excellent service through positive reviews;
• A TakeCare program; we focus on your wellbeing in general and organize several healthy and fun activities throughout the year;
• A professional environment to work in;
• Many social activities, such as our Associate Appreciation Week, an annual Staff Party and Team outings.

For more information about the Amsterdam Marriott Hotel please have a look on our website; www.amsterdammarriott.com.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.