Front Desk Manager

Hotelprofessionals - Amsterdam Marriott Hotel; Amsterdam; On-site; EUR 32,364 - 36,828; Full time

Benefits offered by this job

Discounted rates for Marriott hotels

Personal coaching & training

Career possibilities within Marriott

Free gym access

Travel allowance

25 paid vacation days

Professional uniform provided

Discounts at top restaurants

Referral bonus program

Wellbeing program

Social activities

Job summary

Hotelprofessionals - Amsterdam Marriott Hotel is looking for a passionate colleague to join their team in a dynamic environment. The role focuses on leading and encouraging the Front Desk team while ensuring exceptional guest services.

The ideal candidate will have 2-3 years of experience, a bachelor diploma in hospitality, and be fluent in English and ideally Dutch. Attractive benefits and professional training opportunities are offered to support personal development.

Qualifications

• 2-3 years of experience leading a Front Desk team.
• Ability to promote positive public relations.
• Knowledge of complete front office operation is essential.

Responsibilities

• Lead, influence, and encourage others.
• Maintain guest services and front desk goals.
• Ensure exceptional customer service.

Skills

Interpersonal skills

Communication skills

Leadership

Customer service

Problem-solving

Fluent English

Fluent Dutch

Education

Bachelor diploma in Hospitality or equivalent work experience

Job description

We are currently recruiting for a passionate and enthusiastic colleague! Do you want to work in a dynamic work environment in the center of Amsterdam and are you interested in a position at the Amsterdam Marriott Hotel? Read the information below and get excited to apply!

What are your responsibilities?

• You utilize interpersonal and communication skills to lead, influence, and encourage others
• You maintain guest services and front desk goals
• You manage projects and policies
• You ensure exceptional customer service
• You identify the developmental needs of others and coach, mentor and help others to improve their knowledge and skills
• You analyze information and evaluate results to choose the best solution and solve problems

What makes you the perfect fit?

• Bachelor diploma in Hospitality or equivalent work experience
• 2-3 years of experience leading a Front Desk team
• Able to be visible in operation, provide recognition & promote positive public relations
• Knowledge of the complete front office operation is essential
• Excellent interpersonal and communication skills – written and verbal
• Driving and leading the achievement of different customer oriented KPI’s
• Fluent business English and Dutch is a strong preference
• Eligible to work in the Netherlands

What do you get in return?

• Special discounted rates for 10,000+ Marriott hotels worldwide for you, your family and friends
• Monthly gross salary with a range from €2900 to €3300
• Personal coaching & training to support you in your day-to-day job
• Career possibilities within Marriott International
• You can make use of our gym for free, to get a good workout before or after your shift
• Travel allowance of €0.23 cents per kilometer
• 25 paid vacation days per year
• Professional uniform provided by the hotel
• Access to our Marriott Benefits at Work Platform
• Discounts at top restaurants in Amsterdam through our partnership with Luxury Hotels of Amsterdam
• Possibility for an attractive referral bonus program
• A ‘Sprit to Serve’, get rewarded for bringing excellent service through positive reviews
• A TakeCare program; we focus on your wellbeing in general and organize several healthy and fun activities throughout the year
• A professional environment to work in
• Many social activities, such as our Associate Appreciation Week, an annual Staff Party and Team outings

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Uren: Fulltime

Dienstverband: fulltime

Type vacature: Intern

Vaardigheden

• Er is geen minimale opleiding vereist
• Je beheerst Engels

Wat wij bieden

Contract: fulltime