French Customer Support Specialist

Insify; Amsterdam; Hybrid; EUR 38,000 - 45,000; Full time

Benefits offered by this job

Hybrid work (2 days remote)

Travel reimbursement

25 vacation days

Well-being budget 50 EUR/month

MacBook

Job summary

Insify is seeking a Customer Support Expert in Amsterdam to deliver a smooth, top-notch experience for our customers. You will be the voice of Insify, offering clear and empathetic guidance on insurance needs.

This full-time role offers hybrid work with 2 remote days per week, a competitive salary, and opportunities for career growth within a fast-paced, entrepreneurial team.

Qualifications

• Fluency in French (written & spoken) is required.

Responsibilities

• Assist customers via email, chat, and phone with clarity and empathy.
• Collaborate across teams to continuously improve the customer experience.
• Provide feedback to refine products and processes with the customer at heart.
• Grow and evolve with Insify.

Skills

French fluency

Job description

Looking for a Role with Impact? Become a Customer Support Expert at Insify!

Entrepreneurs deserve better insurance. Fast, simple, fair- that's what we deliver at Insify. While today's businesses evolve at lightning speed, traditional insurers are stuck in the past. We're here to change that. Our 100% digital platform helps entrepreneurs get the coverage they need in just two minutes. No paperwork, no endless calls- just seamless, smart insurance.

If you're ready to join a team that embodies grit, makes a meaningful impact, cares deeply for our customers, and embraces an entrepreneurial spirit, we invite you to apply and become part of our innovative journey at Insify.

Your Mission

As a Customer Support Expert, you'll be the voice of Insify, ensuring every customer gets a smooth, top-notch experience and appropriate advice on their insurance needs.

What you will do

• Assist customers via email, chat, and phone with clarity and empathy. You'll go above and beyond to create "wow" moments for clients, tackling challenges with a solutions-first approach.
• Continuously improve the customer experience, collaborating across teams- your ideas will make a difference!
• Provide feedback to refine our products and processes, always keeping the customer at the centre.
• Grow and evolve with us

What you'll bring

• Fluency in French (written & spoken) - this is non-negotiable!
• Available full-time.
• Enthusiastic, motivated, and ready for challenges - you do not give up easily.
• Strong communicator with great attention to detail.
• Independent yet a team player- thriving in a small but dynamic team.

Bonus points if you:

• Have experience in a regulated sector (insurance, banking, fintech) or customer support
• Have worked in a startup before and love the fast-paced environment

Why Join Us?

Competitive salary - because great talent deserves great pay - 38k to 45k.

Hybrid work - 2 days remote per week

Travel reimbursement - we've got your commute covered

25 vacation days - plus an extra day off on Christmas Eve (if it's a weekday!)

50 EUR/month well-being budget - for gym, UberEats, or whatever you like!

Epic team events - drinks, offsites, parties, merch, and more

MacBook - because you need the best tools to shine

Career growth - leadership programs, coaching, and real impact!