Forward Deployed Engineer (Agentforce Orchestration)

Salesforce; Amsterdam; On-site; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Medical Care

Life Insurance

Retirement Savings

Employee Assistance Programs

13 paid days off

Job summary

Salesforce in Amsterdam seeks a hands-on Forward Deployed Engineer to design, deploy, and instrument enterprise-grade agentic AI solutions directly inside customer environments.

You will build real-time grounding systems, orchestrate multi-agent workflows, and integrate with Data Cloud, ERP systems, and cloud warehouses, writing production code from day one. The role requires deep AI, API mastery, and a collaborative, travel-ready ethos for on-site deployments with enterprise accounts.

Qualifications

• 3+ years of software engineering or technical delivery experience, with at least one production AI, data engineering, or enterprise integration system deployed to production.
• Solid understanding of data modeling, schema design, and asynchronous message integration patterns.
• Familiarity with automation platforms and enterprise AI/agent platforms; experience with API-led connectivity and modern agent protocols.

Responsibilities

• Design, construct, and deploy enterprise-grade AI solutions inside customer environments.
• Write production code and architect real-time data grounding systems.
• Manage multi-agent communication protocols and tool execution across agents.
• Deploy automated supply chain and back-office workflows into production from day one.

Skills

Python

JavaScript/TypeScript

Java

Apex

Tools

MuleSoft

Docker

Kubernetes

Terraform

Snowflake

Databricks

Kafka

AWS EventBridge

Azure Service Bus

Job description

• As a Forward Deployed Engineer (FDE) focusing on Agentforce Operations, you are a hands-on Technical Builder who designs, constructs, and deploys enterprise-grade agentic AI solutions directly inside customer environments
• AFO powers the multi-agent orchestration layer, transforming messy operational workflows, unstructured data (emails, PDFs, spec sheets), and legacy ERP logs into autonomous execution engines with humans in the loop
• Operating in an agile deployment pod alongside a Deployment Strategist and Specialized AI Engineers, you will serve as the crucial link connecting advanced AI agents to the broader enterprise technology landscape
• You will write production code, architect real-time data grounding systems, perform prompt engineering, manage multi-agent communication protocols, and deploy automated supply chain and back-office workflows into production from day one
• Workflow & Multi-Agent Orchestration: Build, configure, and optimize complex operational workflows using AFO, defining agent reasoning, tool-calling logic, and conditional execution loops
• Agent Communication Protocols: Implement modern agent-to-agent communication standards and the Model Context Protocol (MCP) to govern context sharing, task hand-offs, and tool execution across specialized AI agents
• Enterprise AI Grounding Systems: Architect, build, and maintain real-time data grounding infrastructure using RAG (Retrieval-Augmented Generation), vector databases, search indexes, and knowledge bases to supply agents with accurate enterprise context
• Enterprise Integration & API Management: Develop and maintain custom APIs (REST, GraphQL, webhooks) and integration pipelines connecting AFO/Agentforce to Salesforce Data Cloud (Data 360), cloud warehouses (Snowflake, Databricks), and core ERPs (SAP, Oracle, NetSuite) via MuleSoft or custom middleware
• AI-Assisted Engineering: Leverage modern AI tools (Cursor, Claude, Vibes) embedded directly into your daily developer workflow to move from architecture sketch to deployable code in days, not months
• Telemetry & Observability: Model data, ship ETL/ELT pipelines, and build real-time agent performance dashboards to track execution health, fallback triggers, and business outcomes
• Field-to-Product Feedback: Serve as the direct connective bridge between frontline customer deployments and core Salesforce product/engineering teams to feed edge cases and gaps back into platform feature roadmaps

Benefits

• Medical Care
• Life Insurance
• Retirement Savings
• Employee Assistance Programs
• With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year

3+ years of software engineering or technical delivery experience, with at least one production AI, data engineering, or enterprise integration system deployed to productionSolid understanding of data modeling, schema design, and asynchronous message integration patternsFamiliarity with automation platforms (Pega, UiPath, Automation Anywhere, ServiceNow, Appian, Microsoft Power Platform) and competing enterprise AI and agent platforms (Microsoft Copilot Studio, Google Vertex AI, AWS Bedrock, IBM watsonx, Palantir AIP, ServiceNow AI Agents)Expertise in process orchestration and API-led connectivity using tools like MuleSoft or custom middleware to bridge AI agents with legacy ERP systemsHigh proficiency in at least one modern language: Python, JavaScript/TypeScript, Java, or ApexExperience with integrated enterprise applications (Workday, Coupa, Jira, Slack, major warehouse or transportation management systems) and deployment infrastructure (Kafka, AWS EventBridge, Azure Service Bus, GitHub, Docker, Kubernetes, Terraform)Understanding of enterprise security and governance: Identity and access management, OAuth, data privacy, audit logging, permissioning, and secure tool executionStrong executive presence - ability to whiteboard architecture with enterprise CTOs and VPs while writing production code alongside lead architectsKnowledge of data governance and master data systems (Informatica, Collibra, SAP MDG, Reltio) and operational execution platforms (Manhattan Associates, Blue Yonder, Kinaxis, Oracle transportation management)Multi-Agent Systems & API Mastery: Practical experience with API design (REST/SOAP/webhooks) and modern agent protocols (e.g., MCP, tool calling, or event-driven messaging architectures)Willingness to travel 25-30% for on-site deployment with key enterprise accountsHands-on AI & Grounding Expertise: Deep experience with LLM orchestration, prompt tuning, and building RAG pipelines, vector search indexes, and knowledge base retrievers for enterprise dataProven ability to create reusable accelerators, reference architectures, connectors, and implementation playbooks from customer deploymentsHands-on experience with cloud data platforms (Snowflake, Databricks, BigQuery)Experience within the Salesforce Ecosystem (Agentforce Specialist, Data Cloud, Apex, Flow, or Headless architectures)Specific domain expertise in Supply Chain, Manufacturing, or Logistics Execution