Deployment Strategist - Public Sector, Nonprofit & Education

Salesforce.com, inc.; Amsterdam; Hybrid; EUR 90,000 - 140,000; Full time

Job summary

Salesforce.com, inc. is seeking a Deployment Strategist for Public Sector, Nonprofit & Education to own end-to-end customer engagements from discovery to measurable value. You will shape AI strategy, design agentic solutions, and drive adoption across government, higher education, and nonprofit accounts.

The role requires leading complex programs, coordinating cross-functional teams, and delivering customer value with Salesforce Data Cloud and AI tooling in a fast-moving, regulated environment.

Qualifications

• You have a degree in Computer Science or a related field.
• 4+ years experience in strategic solutioning, technical advisory, or delivery leadership or program management for enterprise cloud or SaaS technology.
• Proven experiencemanaging and deliveringcustomer-facing projects within Public Sector, Higher Education, or Nonprofit environments.
• Prior customer-facing delivery experience - this is a requirement, not a nice-to-have.
• Demonstrated understanding of the Salesforce platform and ecosystem, including Agentic AI capabilities and Data Cloud.
• Proven ability to lead and own complex, ambiguous engagements end-to-end — from discovery through to measurable outcomes.
• Experience leading AI/LLM solution design, including agentic AI strategy, conversation design, and responsible AI practices.
• Strong project and program management skills — ability to run multiple work-streams, manage stakeholder expectations, and keep delivery on track in ambiguous environments.
• Ability to travel 25% of the time to customer sites.

Responsibilities

• Lead end-to-end customer engagement across the complete value lifecycle — Identify → Commit → Deploy → Consume — owning outcomes at every stage, not just discovery or deal closure.
• Define the customer's Agentic AI strategy and roadmap. Lead design workshops and jobs-to-be-done analysis.
• Manage engagement delivery end-to-end timelines, stakeholder communication, risk escalation, and progress reporting.
• Own adoption, consumption, and expansion metrics within your engagement scope.
• Partner with Forward Deployed Engineers to align strategy with technical execution.
• Develop real customer solutions with AI tools supporting deployment.

Skills

Strategic solutioning

Technical advisory

Delivery leadership

Program management

Public sector experience

Customer-facing delivery

AI/LLM design

Change management

Education

Degree in Computer Science or related field

Tools

Salesforce Data Cloud

Agentforce platform

Salesforce CRM

Job description

Deployment Strategist - Public Sector, Nonprofit & Education

Salesforce is hiring Deployment Strategists — Strategic Builders who are customer-facing advisors, who define AI strategy, shape agentic solutions, and drive measurable adoption for enterprise customers. You'll work as part of a delivery team alongside Forward Deployed Engineers, translating complex business challenges into agentic AI deployments that go live and generate real value. Engagements are focused and time-bound — typically 12 weeks or less — and may span a single strategic account or multiple customers simultaneously. Your impact isn't just getting to deployment. It ensures customers realize lasting, scalable value from the solutions your team builds.

Key Responsibilities

Full Lifecycle Ownership:Lead end-to-end customer engagement across the complete value lifecycle — Identify → Commit → Deploy → Consume — owning outcomes at every stage, not just discovery or deal closure

AI Strategy & Architecture:Define the customer's Agentic AI strategy and roadmap. Lead design workshops, agent design sessions, and jobs-to-be-done analysis. Architect solutions spanning Salesforce's agentic AI platform, Data Cloud, and enterprise systems, with responsible AI governance baked in from the start.

Deployment Oversight & Program Management:Manage engagement delivery end-to-end timelines, stakeholder communication, risk escalation, and progress reporting. You are the operational backbone of your delivery team, ensuring nothing falls through the cracks.

Adoption & Consumption:Own adoption, consumption, and expansion metrics within your engagement scope. Identify blockers early and develop strategies to drive measurable value realization.

Delivery Team Coordination:Partner closely with the Forward Deployed Engineers on your team to align strategy with technical execution. Keep the team focused, unblocked, and on track to hit delivery milestones.

AI-Supported Development:You'll be developing real customer solutions supported by leading-edge AI tools. Including: Cursor, Claude, and our coding products like Vibes, to acceleratedevelopment.

Customer Stakeholder Management:Serve as the primary customer-facing contact (specifically with Government, Nonprofit and/or Education customers), building trust-based relationships with senior stakeholders and present proposals, decisions and outcomes in terms of business value, not just technical detail.

AI Readiness:Assess customer readiness for AI adoption and guide change management and process transformation to maximize the benefits of intelligent agents

Product Feedback Loop:Synthesize field insights and translate them into actionable product feedback that influences Salesforce's Agentic AI platform roadmap.

Required Qualifications

You have adegree in Computer Science or a related field

4+ years experience in strategic solutioning, technical advisory, or delivery leadership or program management for enterprise cloud or SaaS technology

Proven experiencemanaging and deliveringcustomer-facing projectswithin Public Sector, Higher Education, or Nonprofit environments

Prior customer-facing delivery experience (consulting, professional services, or technical advisory) - this is a requirement, not a nice-to-have

Demonstrated understanding of the Salesforce platform and ecosystem, including Agentic AI capabilities and Data Cloud

Proven ability to lead and own complex, ambiguous engagements end-to-end — from discovery through to measurable outcomes

Experience leading AI/LLM solution design, including agentic AI strategy, conversation design, and responsible AI practices

Strong project and program management skills — ability to run multiple work-streams, manage stakeholder expectations, and keep delivery on track in ambiguous environments

Ability to travel 25% of the time to customer sites

Preferred Experience

Experience with Salesforce Data Cloud, Agentforce platform, and Salesforce CRM (Sales, Service, Marketing)

Experience designing and deploying AI solutions in regulated industries (e.g., public sector, financial services, healthcare)

Salesforce platform certifications (e.g., Data Cloud Consultant, Agentforce Specialist, Application Architect) or similar platform certifications such as Microsoft, Oracle, or similar platforms.

Background in change management, organizational design, or enterprise transformation

Experience with AI/ML concepts beyond LLMs, including NLP, RAG architectures, and model evaluation frameworks

A get-things-done mindset with strong bias for action — comfortable operating in unstructured fast moving environments

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

At Salesforce, we strive to create an accessible and inclusive experience for all candidates.

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodation Request Form .

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Equal Opportunity Statement.

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal . Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

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