Fintech Process Analyst (User Centric Product)

bol; Utrecht; On-site; EUR 60,000 - 80,000; Full time

Benefits offered by this job

Annual bonus tied to sustainability goals

B Corp certification

Job summary

bol is seeking a Process Analyst to enhance financial processes for our 13.7 million customers. You will deploy your analytical expertise across Payments, Fraud Prevention, and Invoicing, ensuring seamless transactional experiences.

This role involves monitoring financial processes while innovating scalable solutions, all within a fast-paced environment. You will collaborate with various teams to maintain exemplary reliability and drive product-led innovation.

We value continuous improvement and are committed to sustainability and equality. Join us to transform financial complexity!

Qualifications

• 5+ years of analytical experience in innovative settings.
• Experience in regulated (licensed) environments is a plus.
• Comfort in technical environments with a user-centric mindset.

Responsibilities

• Monitor and optimize processes for 100+ million annual transactions.
• Identify risks and opportunities from a user-centric perspective.
• Validate Finance, Compliance, and Legal stakeholder requirements.

Skills

Strong data analysis skills

Stakeholder management

Collaboration skills

Job description

Overview

How do you make our customers happy? By crafting financial processes so smooth that our 13.7 million customers never notice them – the highest compliment in FinTech. As a Process Analyst, you’ll work on products across Payments, Buy Now Pay Later, Fraud Prevention, Invoicing, and Collections. Your analytical prowess ensures billions of euros worth of transactions are all intuitive, seamless experiences. Whether you’re addressing a concerning pattern or seizing an invoicing flow opportunity, you’re constantly removing friction from daily interactions. Through your user-centric lens, complex financial chains become frictionless journeys that customers navigate without a second thought.

The biggest challenge Maintaining exemplary reliability throughout the chain while driving product-led innovation in a high-stakes environment. At our scale, even small hiccups can cascade into significant consequences. How do you zoom into granular process details while keeping sight of the bigger picture? How do you balance the competing demands of stakeholders, ranging from Finance to Compliance and Product teams? And how do you keep the user experience center stage? In this role, you’ll facilitate 100+ million transactions this year alone while reimagining how those transactions should work in 2026. Every innovation must be smart, reliable, and infinitely scalable to maintain the trust of all platform users.

What You'll Do

You’ll operate across the entire FinTech domain, diving deep into projects across our financial ecosystem. Working closely with Product Analysts, Product Managers, Software Engineers, Product Designers, and Data Specialists, you’ll be our resident process expert who ensures continuous improvement never stops. Your contribution is crucial to safeguarding the reliability that our platform users expect and pushing the envelope of what’s possible.

Responsibilities

Key responsibilities:

• Monitor and optimize processes that govern 100+ million annual transactions
• Identify risks and opportunities from a user-centric perspective
• Zoom into process details to identify and solve complex issues
• Chart strategic paths for process automation and innovation
• Map processes and develop optimal solutions using data analytics
• Maintain an overview of FinTech processes, including financial license implications
• Validate Finance, Compliance, and Legal stakeholder requirements
• Bridge technical solutions with business needs across teams

Qualifications

What you bring:

• 5+ years of analytical experience in innovative settings (e.g., as a Product Analyst, Process Analyst, Product Manager/Owner, or Auditor)
• Experience in regulated (licensed) environments is a plus
• Strong data analysis skills and ability to translate data into actionable improvements
• Comfort in technical environments with a user-centric mindset
• Excellent stakeholder management and collaboration skills

Why this role

3 reasons this role could be right for you

• + Information omnivore You feast on challenges across Payments, BNPL, Fraud, and Invoicing; variety fuels your appetite
• + Data storyteller You see stories and clues in spreadsheets; analytical thinking is your native language
• + Product-led pioneer You’re excited about the shift to product-led thinking and ready to contribute to this transformation

Where you'll work

You’ll join one of the Netherlands and Belgium’s most esteemed retail tech platforms, an organization where innovation meets execution at scale. Our platform serves 13.7 million customers with 36 million products, empowering 49,000 partners to build their businesses. With 2,900 colleagues, we believe that if something can be improved, we should seize that opportunity and make it exceptional. As a member of our FinTech community, you’ll join the team that ensures every penny flows responsibly while innovations flourish. Ready to design financial complexity and make it appear invisible? Show us how you’ll build the processes that power tomorrow’s retail!

We take pride in our B Corp certification and strive for continuous improvement every day. Our annual bonus is tied to sustainability goals, and we are committed to equality and equal opportunities for all.