Field Technical Support Engineer – Medical Devices

Johnson & Johnson Innovation; Amersfoort; On-site; EUR 54,000 - 85,000; Full time

Benefits offered by this job

Annual bonus

Vacation days

Parental leave

Well-being reimbursement

Insurance options

Job summary

Johnson & Johnson Innovation seeks an experienced Specialist, Technical Customer Support to provide on-site technical service for medical devices across Europe, working within the European Field operations. The role focuses on fast, professional support, preventive maintenance, and customer engagement to drive service revenue.

The position requires a technical background in medical electronics, strong English and local language skills, and the ability to travel across the EAM region for

Qualifications

• Associate degree in medical electronics or equivalent.
• 1 year service experience preferred.
• Familiarity with ophthalmic or diagnostic equipment is a plus.
• Strong command of English and local language.
• Able to work independently within guidelines.
• Technical troubleshooting of medical equipment.

Responsibilities

• Provide on-site technical support, safety checks, maintenance and repairs.
• Install, commission and document surgical equipment per quality standards.
• Maintain device history, performance data and warranty tracking.
• Manage the complaint process and drive product improvements.
• Oversee tools and test equipment; support service contracts and packages.
• Support critical customer situations and manage key accounts across markets.
• Address local market priorities and participate in international meetings.

Skills

Local language

English proficiency

Troubleshooting

Medical equipment

Independent work

Customer focus

Surgical devices

Education

Associate degree in medical electronics

Post-secondary technical training

Job description

Johnson & Johnson Innovation seeks an experienced Specialist, Technical Customer Support to provide on-site technical service for medical devices across Europe, working within the European Field operations. The role focuses on fast, professional support, preventive maintenance, and customer engagement to drive service revenue.

The position requires a technical background in medical electronics, strong English and local language skills, and the ability to travel across the EAM region for