Medical Equipment Field Service Engineer

Antler Co; Amersfoort; On-site; EUR 54,000 - 85,000; Full time

Benefits offered by this job

Annual bonus

Vacation days

Parental leave

Bereavement leave

Job summary

Johnson & Johnson seeks a skilled Specialist in Technical Customer Support to deliver on-site technical service for ophthalmic and diagnostic equipment, ensuring timely responses and high customer satisfaction. You will work within the European Field operations, liaising with local managers and sales to support service contracts.

The role emphasizes fast issue resolution, proactive customer engagement, and accuracy in feedback on system usage and performance.

Qualifications

• Associate degree or technical training in medical electronics or equivalent is required.
• 1 year service experience in medical industry is preferred.
• Familiarity with ophthalmic or diagnostic equipment used in surgical environments is an advantage.
• Strong proficiency in the local language and good command of English.
• Additional language skills are a plus.
• Solid technical understanding and hands-on troubleshooting in medical equipment.
• Independent work within guidelines without supervisory duties.

Responsibilities

• Provide on-site technical support, including safety checks, maintenance, repairs, and system enhancements.
• Deliver, install, commission, and document surgical equipment per Quality Management System standards.
• Maintain and update installed base records, device history, performance data, and warranty tracking.
• Manage the complaint process, drive product improvement and ensure compliance with procedures.
• Oversee trunk stock, tools, and test equipment; support service contracts and sales.
• Support critical customer situations across markets, manage key accounts, and communicate local requirements.
• Address local market priorities, handle trade-ins, de-installations, recycling, and participate in international technical meetings.

Skills

Accelerating

Applications Support

Customer Centricity

Customer Experience Management

Customer Retentions

Customer Support

Customer Support Operations

Customer Support Trends

Execution Focus

Incident Management

Issue Escalation

Problem Solving

Product Knowledge

Quality Services

Service Request Management

Technical Credibility

Education

Associate degree in medical electronics, post-secondary technical training, or equivalent education

Job description

Johnson & Johnson seeks a skilled Specialist in Technical Customer Support to deliver on-site technical service for ophthalmic and diagnostic equipment, ensuring timely responses and high customer satisfaction. You will work within the European Field operations, liaising with local managers and sales to support service contracts.

The role emphasizes fast issue resolution, proactive customer engagement, and accuracy in feedback on system usage and performance.