Field Service Engineer

Moog Inc.; Amsterdam; On-site; EUR 60,000 - 90,000; Full time

Job summary

Moog Inc. in Amsterdam is seeking a Field Service Engineer to service Flight Simulation and Automotive Test products.

You will perform maintenance and overhauls, handle electro-mechanical and electrohydraulic systems, and build strong relationships with customers. The role requires a Bachelor's degree in mechanical or electrical engineering (or relevant 7+ years experience with MBO) and willingness to travel frequently, including extended periods on site.

Qualifications

• Bachelor's degree in mechanical or electrical engineering with a focus on Measurement & Control or Automation, or MBO with 7+ years in a related field.

Responsibilities

• Provide technical field service for Moog products and systems, including maintenance and overhauls.
• Diagnose complex problems and implement solutions, alone or with colleagues.
• Travel frequently to customer sites and support sales with proposals when appropriate.
• Coordinate with service applications, configuration databases, and documentation to ensure proper support and configuration control.
• Maintain strong customer relationships and deliver excellent service under breakdown conditions.

Skills

Troubleshooting

Field service

Travel willingness

Documentation

Communication

Customer support

Planning

Product knowledge

Education

Bachelor's degree in mechanical or electrical engineering with focus on Measurement & Control or Automation

Job description

Moog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the right thing. For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work.

Job Title :

Field Service Engineer

Reporting To :

Manager Aftermarket Sim & Test

Work Schedule :

Onsite - Amsterdam, NL

The primary focus areas for the Field Service Engineer are the Flight Simulation and Automotive Test products. You will provide technical support for a broad range of Moog products and systems with the backup of a great team. Mechanical hands-on activities are an important part of the job, including maintenance and overhauls. It is expected that you will be able to service electro-mechanical and electrohydraulic technologies. Many systems are mechatronic and contain a significant amount of software.

The Field Service Engineer represents Moog while visiting customers, and you are expected to provide customer centric support and foster strong customer relationships. Solving a customer problem as a specialist is both enjoyable and rewarding. While working with or visiting customers, commercial opportunities are often identified, so you work closely with the sales team to support the development of proposals.

Due to the nature of the business, the Field Service Engineer must be able to work under machine breakdown conditions and provide incidental extended support hours.

What skills and experience would you require?

• Bachelor's degree in mechanical or electrical engineering with a special interest in Measurement & Control or Automation, or MBO with a minimum of 7 years of work experience in a similar field.
• Ability to diagnose (complex) technical problems and implement solutions, alone or together with your colleagues.
• Able to work with software tools, service applications and configuration databases.
• Willingness to travel frequently.
• Planning and organizing skills required to ensure proper support, documentation, and configuration control for the global installed base.
• Can do mentality to support customers and exceed expectations by sometimes handling issues.
• Being able to organize service structure to provide technical support and field service for multiple Moog products.
• Participates in multi-disciplinary problem solving and service development activities.
• Understanding of market and technology trends on field service and ability to initiate action to improve and/or maintain competitive edge on service.
• Seeks consensus when faced with conflicting interests.
• Demonstrates highly effective communication skills.

Reporting line:

• The candidate will report directly to the Manager Aftermarket Services

Special Circumstances:

• Because Moog's customers are located globally, travel is an essential part of Field Service activities, offering the opportunity to see different parts of the world.
• You may have to work overtime to complete the job, including weekend and evening hours. The role requires a frequent travel, up to approximately 80 percent, including weekends. Stays can be extended when needed, and it is possible to remain onsite for more than a week.

What do we offer:

• A fun and intellectually stimulating work environment with a high-level of customer focus.
• The chance to develop and grow in a high-tech international environment.
• The salary and secondary conditions are according Moog BV CAO and good in line with the position.