Field Service Engineer

moog; Amsterdam; On-site; EUR 55,000 - 75,000; Full time

Job summary

Moog is seeking a Field Service Engineer to support Flight Simulation and Automotive Test products onsite in Amsterdam, NL. You will diagnose complex issues, service electro-mechanical and electrohydraulic systems, and back up with a strong team.

Travel up to 80% and occasional extended hours are expected to ensure top customer support. You will report to the Manager Aftermarket Sim & Test and work closely with sales to develop proposals while maintaining documentation and configuration control

Qualifications

• Bachelor’s degree in mechanical or electrical engineering with interest in Measurement & Control or Automation.
• Equivalent MBO with 7+ years in a similar field accepted.
• Strong analytical and problem-solving abilities.

Responsibilities

• Provide technical support for Moog products and systems onsite with a global team.
• Service electro-mechanical and electrohydraulic technologies; maintenance and overhauls.
• Collaborate with sales to develop proposals and identify opportunities.
• Travel frequently; support customers under breakdown conditions and extended hours.

Skills

Diagnose complex technical problems

Software tools experience

Willingness to travel

Planning and organizing

Can-do mentality

Organize service structure

Multi-disciplinary problem solving

Market and technology trends

Consensus building

Strong communication skills

Education

Bachelor’s degree in mechanical or electrical engineering (Measurement & Control / Automation)

Tools

Service applications

Configuration databases

Job description

Moog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the right thing. For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work.

Job Title: Field Service Engineer

Reporting To: Manager Aftermarket Sim & Test

Work Schedule: Onsite – Amsterdam, NL

The primary focus areas for the Field Service Engineer are the Flight Simulation and Automotive Test products. You will provide technical support for a broad range of Moog products and systems with the backup of a great team. Mechanical hands-on activities are an important part of the job, including maintenance and overhauls. It is expected that you will be able to service electro-mechanical and electrohydraulic technologies. Many systems are mechatronic and contain a significant amount of software.

The Field Service Engineer represents Moog while visiting customers, and you are expected to provide customer centric support and foster strong customer relationships. Solving a customer problem as a specialist is both enjoyable and rewarding. While working with or visiting customers, commercial opportunities are often identified, so you work closely with the sales team to support the development of proposals.

Due to the nature of the business, the Field Service Engineer must be able to work under machine breakdown conditions and provide incidental extended support hours.

What skills and experience would you require?

• Bachelor’s degree in mechanical or electrical engineering with a special interest in Measurement & Control or Automation, or MBO with a minimum of 7 years of work experience in a similar field.
• Ability to diagnose (complex) technical problems and implement solutions, alone or together with your colleagues.
• Able to work with software tools, service applications and configuration databases.
• Willingness to travel frequently.
• Planning and organizing skills required to ensure proper support, documentation, and configuration control for the global installed base.
• Can do mentality to support customers and exceed expectations by sometimes handling issues.
• Being able to organize service structure to provide technical support and field service for multiple Moog products.
• Participates in multi-disciplinary problem solving and service development activities.
• Understanding of market and technology trends on field service and ability to initiate action to improve and/or maintain competitive edge on service.
• Seeks consensus when faced with conflicting interests.
• Demonstrates highly effective communication skills.

Reporting line:

• The candidate will report directly to the Manager Aftermarket Services

Special Circumstances:

• Because Moog’s customers are located globally, travel is an essential part of Field Service activities, offering the opportunity to see different parts of the world.
• You may have to work overtime to complete the job, including weekend and evening hours. The role requires a frequent travel, up to approximately 80 percent, including weekends. Stays can be extended when needed, and it is possible to remain onsite for more than a week.

What do we offer:

• A fun and intellectually stimulating work environment with a high-level of customer focus.
• The chance to develop and grow in a high-tech international environment.
• The salary and secondary conditions are according Moog BV CAO and good in line with the position.