Federal Work Study - Welcome Desk Assistants

East Carolina University; Zwolle; On-site; EUR 14,513 - 19,351; Part time

Job summary

East Carolina University Graduate School is seeking several motivated and professional office assistants to support the Graduate School’s Welcome Desk. The Work-Study Student Assistant serves as the first point of contact for visitors at the Mendenhall Welcome Desk, providing accurate information, directions, and general assistance to students, staff, and guests, ensuring a welcoming and helpful environment within the facility.

GPA minimum 2.0 required.

Qualifications

• Strong interpersonal and communication skills.
• Friendly, customer-service-oriented attitude.
• Ability to follow directions and work independently.
• Dependable and punctual.
• Basic knowledge of campus layout or willingness to learn quickly.

Responsibilities

• Greet all visitors in a friendly, professional, and approachable manner.
• Provide directions and general information about Mendenhall Student Center, campus offices, events, and services.
• Assist guests in navigating the building and campus.
• Answer basic questions in person, by phone, or via email (if applicable).
• Monitor the Welcome Desk area to ensure a clean, organized, and presentable space.
• Report any issues, concerns, or unusual activity to a supervisor.
• Support basic administrative or front desk tasks as assigned.

Skills

Interpersonal skills

Communication

Customer service

Independence

Punctuality

Campus layout knowledge

Job description

Posting Number

Posting Number 07988

Position Number

Position Number 07988

Student Job Category

Position Location

Position Location On-campus

City

State

State NC

Number of Vacancies

Number of Vacancies 6

Rate of Pay

Rate of Pay $12.00-$16.00/hourly

FLSA Status

FLSA Status FLSA Non-exempt

Will the position be subject to the CBC policy?

Will the position be subject to the CBC policy? No

Job Description

ECU Graduate School is currently seeking several motivated and professional office assistants to support the Graduate School’s Welcome Desk. The Work-Study Student Assistant serves as the first point of contact for visitors at the Mendenhall Welcome Desk. This role focuses on providing accurate information, directions, and general assistance to students, staff, and guests, ensuring a welcoming and helpful environment within the facility.

Key Responsibilities:

• Greet all visitors in a friendly, professional, and approachable manner
• Provide directions and general information about Mendenhall Student Center, campus offices, events, and services
• Assist guests in navigating the building and campus
• Answer basic questions in person, by phone, or via email (if applicable)
• Monitor the Welcome Desk area to ensure a clean, organized, and presentable space
• Report any issues, concerns, or unusual activity to a supervisor.
• Support basic administrative or front desk tasks as assigned

Work Schedule:

• Flexible hours based on class schedule and departmental needs

Physical Requirements:

• Ability to sit or stand for extended periods
• Ability to communicate clearly

Learning Outcomes: Students in this role will:

• Develop professional communication and customer service skills
• Gain knowledge of campus resources and operations
• Enhance problem-solving and critical thinking abilities
• Build confidence in a public-facing role

GPA Requirement

Minimum of 2.0

Preferably with a background in Communication, Marketing, Public Relations, Business Administration, Hospitality Management, Education, Psychology or Sociology

Required Qualifications:

• Strong interpersonal and communication skills
• Friendly, customer-service-oriented attitude
• Ability to follow directions and work independently
• Dependable and punctual
• Basic knowledge of campus layout (or willingness to learn quickly)

Preferred Qualifications:

• Previous customer service or front desk experience
• Familiarity with Mendenhall Student Center and campus resources

License/certification required

Special Instructions to Applicant

Please upload Resume, Federal Work Study Authorization Form, Cover Letter and References online.

To be ELIGIBLE for FEDERAL WORK STUDY POSITIONS , students MUST QUALIFY and RECEIVE an AWARD from the ECU Financial Aid Office (Old Cafeteria Complex, 252-328-6610.)

Additional Instructions to Applicants

Unless otherwise identified in the applicable job posting and consistent with University policy, the University will principally employ individuals who reside in the State of North Carolina to the greatest extent practicable. As such, most positions at East Carolina University require employees to live and work in North Carolina (or live within a reasonable daily commuting distance from their duty station) after hire. Candidates should be prepared to relocate within a reasonable, agreed-upon time after an offer of employment has been made and accepted to meet this requirement.

East Carolina University is committed to workforce success and cultivating a culture of care for our employees. ECU prohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status. All qualified applicants will receive consideration for employment without regard to their protected veteran status or disability.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act ( ADAAA ) should contact the ADA Coordinator at [phone] (Voice/ TTY ) or ADA [e-mail].

Eligibility for Employment

Individuals submitting profiles for these positions must be current ECU students, in good-standing and meet the respective GPA requirement as required by the position type. Final candidates may be subject to criminal & sex offender background checks based upon the duties and responsibilities of the position. Some vacancies also require motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Department for People Operations, Success, and Opportunity

If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at [phone] or toll free at 1-866-489-1740 or send an email to [e-mail] . Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST .

Supplemental Questions

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