Federal Work Study - Customer Service Specialist/Welcome Center Receptionists

East Carolina University; Zwolle; On-site; EUR 11,000 - 13,000; Part time

Job summary

East Carolina University seeks Student Employee roles in the Department of Student Life to support front-desk and event operations. The positions include greeting students and guests, guiding them to campus resources, and handling clerical tasks with attention to accuracy and confidentiality.

Responsibilities include event setup, light lifting, safety awareness, and teamwork within a welcoming, student-focused environment.

Qualifications

• Experience in frontline customer service or welcome/help desk roles.
• Ability to navigate campus resources and guide visitors or students.
• Strong communication and organizational skills.

Responsibilities

• Greet students, staff, faculty and guests and direct them to resources.
• Assist with navigating campus and provide a welcoming environment.
• Perform clerical tasks including filing, records maintenance and phone messages.
• Set up event spaces, arrange tables and chairs, and assist with light lifting (10–20 lbs).
• Uphold safety policies during events and communicate emergency procedures.
• Attend trainings and work collaboratively with Student Life staff.

Skills

Customer service

Communication

Clerical work

Event setup

Safety awareness

Office etiquette

Tools

Office equipment operation

Job description

Rate of Pay $10.00/hrly

FLSA Status FLSA Non-exempt

Will the position be subject to the CBC policy? No

ECU Department of Student Life is currently seeking several Customer Service Specialists/Welcome Center Receptionists to fulfill the following general roles and responsibilities listed below.

• Administrator: Complete all necessary paperwork and forms, maintain logs, and complete tasks as required. Attend scheduled shifts and know the staff manual protocols.
• Customer Service: Acknowledge and greeting students, staff, faculty, and University guests. Know campus resources and departmental functions to work with faculty, staff, students, and guest of the University to connect each to resources as appropriate. Assist with navigating through campus. Keep the Supervisor informed. Help create a welcoming environment.
• Clerical Aid: Be able to file records, maintain records, and logs. Answer telephone calls and relay messages to the appropriate contact. Be able to operate common office equipment such as computers, copiers, scanners, calculators, faxes, etc.
• Event Set-up: Assist with Student Center event setups as needed, including the setup of tables, chairs, etc. Must be able to lift 10-20 lbs.
• Security: Provide for the safety of patrons during events, enforce facility policies and capacity, deter theft, and be knowledgeable of emergency evacuation and lock down procedures.
• Team Member: Attend all training sessions, support staff team and help when needed, maintain positive communication with staff and all Student Life employees.
• University Representative: Serve as a positive role model. Serve the needs of students, staff, faculty, and University guests. Be mindful of social media tags/posts and represent Student Life and ECU positively.

As a result of being a student employee within the Division of Student Affairs, students will have the opportunity to gain the following competencies based on NACE Top Ten Skills Employers Seek and CAS Learning Domains:

• Accountability/Integrity
• Problem Solving/Effective Reasoning
• Conflict Resolution
• Adaptability/Resiliency
• Technical Skills
• Career and self-development
• Critical Thinking

GPA Requirement Minimum of 2.0

Applicants should be enrolled as a student and be in good academic standing with East Carolina University, as well as with local, state, and federal laws. Additionally, candidates must possess a minimum cumulative GPA of a 2.00.

To be ELIGIBLE for FEDERAL WORK STUDY POSITIONS , students MUST QUALIFY and RECEIVE an AWARD from the ECU Financial Aid Office (Old Cafeteria Complex, 252-328-6610).

Unless otherwise identified in the applicable job posting and consistent with University policy, the University will principally employ individuals who reside in the State of North Carolina to the greatest extent practicable. As such, most positions at East Carolina University require employees to live and work in North Carolina (or live within a reasonable daily commuting distance from their duty station) after hire. Candidates should be prepared to relocate within a reasonable, agreed-upon time after an offer of employment has been made and accepted to meet this requirement.

East Carolina University is committed to workforce success and cultivating a culture of care for our employees. ECU prohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status. All qualified applicants will receive consideration for employment without regard to their protected veteran status or disability.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the ADA Coordinator at [phone] (Voice/ TTY ) or ADA [e-mail] .

Individuals submitting profiles for these positions must be current ECU students, in good-standing and meet the respective GPA requirement as required by the position type. Final candidates may be subject to criminal & sex offender background checks based upon the duties and responsibilities of the position. Some vacancies also require motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Department for People Operations, Success, and Opportunity. If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at [phone] or toll free at 1-866-489-1740 or send an email to [e-mail] . Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST .

Supplemental Questions

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