Facility Manager

Jones Lang LaSalle Incorporated; Rotterdam; On-site; EUR 55,000 - 75,000; Full time

Job summary

Jones Lang LaSalle Incorporated (JLL) in Rotterdam, Netherlands, seeks a Facilities Manager to lead workplace services on-site. You will manage client relationships, optimize building operations, and oversee budgets and vendor performance to ensure excellent service delivery within contract terms.

The role requires at least 3 years of facilities management experience, with fluency in Dutch and English, and an on-site presence in Rotterdam.

Qualifications

• Strong communication, leadership, teamwork and analytical skills with a customer-first mindset.
• Ability to evaluate, re-prioritize, resolve conflict and communicate clearly across levels.
• Track record of delivering high-quality results on time.
• Hands-on, proactive team player, with problem-solving abilities even with limited guidance.
• Moderate knowledge of HVAC systems and control strategies.

Responsibilities

• Act as the central point of contact for key stakeholders on site and align with client and JLL objectives.
• Ensure contract services are delivered and monitor performance against KPIs and SLAs.
• Manage PO processing, invoices, and work orders; assist with annual budget plans.
• Lead, supervise, and develop direct reports; conduct performance evaluations.
• Ensure health, safety, quality management and compliance with procedures and regulations.

Skills

Communication

Leadership

Teamwork

Analytical thinking

Customer-first mindset

Problem-solving

HVAC knowledge

MS Office

Tools

Microsoft Office

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Facility Manager

Shape the future of workplace experience with JLL Are you a driven facilities professional who thrives on connecting people, processes, and operational excellence? As a Workplace Service Lead at JLL, you play a pivotal role in delivering an exceptional workplace experience while driving the operational and financial results that benefit both the client and JLL.

Client & Stakeholder Management

You act as the central point of contact for key stakeholders on site, building buy-in where needed. You proactively communicate issues, actions, and results to the right people in real time, adapting your communication style effortlessly across all levels of the organization. You develop and implement best practices across your areas of responsibility, consistently applying them across the site portfolio. You stay focused on meeting the KPIs and SLAs defined within the contract, understanding that client and JLL objectives must align: delivering operationally and financially for the client while protecting JLL's financial interests.

Operations Management

You ensure the services outlined in the contract are delivered on behalf of JLL. You monitor a wide range of metrics to keep the site running at optimal performance and connect every element that contributes to the overall building experience. You hold landlords accountable for meeting lease terms, such as external maintenance and central plant management. With detailed knowledge of MVA/LVA, you identify and elevate scope changes or scope creep that could impact procurement and vendor management. You ensure contracted resources deliver work that meets duration and quality targets, addressing underperformance where needed. You build strong working relationships with all vendors under your control, helping them understand the client's culture and feel part of the team. You continuously review services and drive refinements to enhance service delivery.

Financial Management

You manage the processing and control of purchase orders, invoices, and work orders. Working with the Financial Manager, you help prepare final budget documentation and plans, administering the work to ensure budget compliance. You take ownership of operating the site within the agreed target budget and collaborate with the client and Financial Manager to develop the annual budgets.

People Management

As Workplace Service Lead, you are responsible for the management, supervision, and professional development of all direct reports. You establish clear goals and objectives for your team members, conduct periodic formal and informal performance evaluations via Workday, and develop training programs and career paths. You also ensure succession planning is in place across your team.

HSE, Security & Quality Management

You ensure all defined services are delivered in line with operating procedures, statutory requirements, and client guidelines, including applicable country health and safety regulations. You maintain official safety documentation and liaise with government authorities as needed. You actively understand and support JLL's Quality Management program. The above is not an exhaustive list of responsibilities; additional duties may be required to support the account.

What Success Is Measured

Your performance will be evaluated based on compliance with the service provision detailed in the contract, compliance with health and safety responsibilities, high customer satisfaction ratings as measured through regular surveys, adherence to best practice documentation, and your contribution to continuous improvement.

What We're Looking For

Skills

• Strong communication, leadership, teamwork, analytical, and judgment skills, paired with a customer-first mindset
• Ability to evaluate and re-prioritize effectively, resolve conflict, and communicate intentions clearly
• A track record of delivering high-quality results on time
• A self-starter with intellectual curiosity and a proven team player with a hands-on, "sleeves rolled up" approach
• Strong decision-making and complex problem-solving abilities: proactively gathering information, weighing all facts and perspectives, drawing sound inferences from long-term plans and goals, prioritizing key factors, and acting decisively and confidently—even with limited guidance
• Moderate technical knowledge of heating, ventilation, and air-conditioning systems, including control strategies

Competencies

• Excellent PC skills, proficient in Microsoft Office
• Customer-focused with strong written and verbal communication skills
• Assertive, with cultural awareness and sensitivity

Experience

• Minimum 3 years' experience in a Facilities Manager role.

Qualifications

• Fluency in both Dutch as English (written, aural, and oral) is essential.

Location: On-site -Rotterdam, NLD

Jones Lang LaSalle(“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [e-mail]. This email is only to request an accommodation.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.

JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.

For further information, visit jll.com.