Concierge

Jones Lang LaSalle Incorporated; Den Haag; Vor Ort; EUR 30.000 - 42.000; Vollzeit

Zusammenfassung

Jones Lang LaSalle Incorporated in The Hague (The Netherlands) seeks a Facilities Support role focused on escorting duties to enable FM staff to concentrate on maintenance and compliance tasks. The role includes reception duties and general facilities administration to ensure smooth operations on-site.

Ideal candidates have strong English and Dutch communication, attention to detail and the ability to work independently or in a team. Experience with CAFM systems and MS Office is appreciated.

Qualifikationen

• Experience in customer service, security, concierge or facilities support roles preferred.
• Strong attention to detail and ability to follow procedures accurately.
• Excellent interpersonal and communication skills.
• Professional, reliable and security-conscious approach.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office and CAFM systems desirable.

Aufgaben

• Escort contractors, vendors, and service providers within controlled areas in accordance with security procedures.
• Provide front-of-house support including visitor sign-in and switchboard cover.
• Assist with meeting room setup and general FM support tasks.
• Submit escort activity logs and assist with reporting and tracking.

Kenntnisse

Security escorting

Customer service

Facilities support

Attention to detail

Teamwork

Communication

Tools

Microsoft Office

CAFM systems

Jobbeschreibung

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Role Summary

The primary purpose of this role is to support the Facilities Management (FM) team with escorting duties, and free FM staff to focus on maintenance, compliance, and operational work order management responsibilities. The post holder carries out security escort duties as their core day-to-day function, ensuring the safe and compliant movement of contractors, vendors, and visitors within the FCDO estate in accordance with FCDO security policies and local site procedures. Other secondary responsibilities such as reception/telephone cover, general administrative/facilities management support and assistance, complete the role delivery scope, to provide operational and associated support where capacity allows.

Security Escorting – Primary Function

Escort contractors, vendors, and service providers within controlled and secure areas in accordance with FCDO security procedures. Attend site each day ready to receive and escort contractors as scheduled. Remain with contractors throughout visits until departure from secure areas. Verify contractor identity and escalare discrepancies immediately. Brief contractors on site rules and access restrictions. Record escort activity including date, duration, contractor details, work order, areas accessed and escorting officer. Report contractor non-compliance promptly. Assist with scheduling daily escort requirements by updating the Outlook and other booking apps.

Reception and Front of House Cover – Secondary Function

Act as a professional point of contact for staff, visitors and contractors. Manage visitor sign-in and sign-out processes. Provide switchboard cover and relay messages accurately when required. Assist with meeting room set-up and reinstatement. Maintain confidentiality and security standards.

Facilities Management Administrative Support – Secondary Function

Provide filing, data entry and document management support. Assist with work order administration and Corrigo CAFM updates under FM guidance. Maintain vendor contact lists, security clearance and service records. Support health and safety record keeping.

Reporting Support – Secondary Function

Submit escort activity logs to the FM team. Update operational trackers and dashboards as directed. Assist with ad hoc reporting requirements.

Candidate Qualifications

• Experience in customer service, security, concierge or facilities support roles preferred.
• Strong attention to detail and ability to follow procedures accurately.
• Excellent interpersonal and communication skills.
• Professional, reliable and security-conscious approach.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office and CAFM systems desirable.

Other Essential Skills

• At least C1 proficiency in English and Dutch, non-negotiable
• Technical orientation, able to understand CAT asset maintenance procedures
• High level of organization and time management
• Detail-oriented with exceptional accuracy
• Discretion when handling confidential information
• Adaptability to changing priorities and workflows
• Self-motivated with ability to work independently when needed

Location

On-site – The Hague, NLD

Company Culture

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’re pursuing.

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise.

Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.