Facilities & Operations Specialist

JLL; Amsterdam; On-site; EUR 40,000 - 60,000; Full time

Job summary

JLL is seeking a Facilities Coordinator to support operations across accounting, finance, maintenance and office services at client locations. You will manage guest services, building operations and procurement, while ensuring service levels and cost control.

The role requires coordinating with IT, Security and Real Estate, managing CMMS tickets, vendor relationships and health and safety compliance to uphold high standards of the workplace.

Responsibilities

• Provide hospitality and support for guests, visitors, and employees at client location
• Resolve problems associated with building services including janitorial, conference rooms, workstation, furnishings, fixtures and equipment
• Assist with coordination and scheduling of maintenance activities to meet SLA
• Coordinate with IT, Security, Kitchen, Real Estate to complete office works to a high standard
• Take ownership for CMMS tickets and ensure issues are completed within SLAs
• Convert requests from phone calls, text, and emails into trackable tickets
• Complete detailed inspections to discover issues and assign tickets
• Ensure facilities comply with local building, health, safety, and fire codes; report issues promptly
• Create and implement site operational rules and standard operating procedures
• Identify opportunities for improved operational standards and follow through on plans
• Complete short and long-term client projects within budget and identify cost-saving ideas monthly
• Coordinate with client teams to set up co-location spaces and onsite vendors for events
• Manage office supplies and reordering stock as required
• Develop and maintain relationships with client and stakeholders and monitor customer satisfaction
• Complete reports monthly, quarterly, and yearly for continuous improvement and KPI achievement
• Update facilities related information as requested
• Contribute to JLL H&S standards and ensure roles and responsibilities are followed
• Interact professionally with client staff at all levels and maintain a customer-service mindset

Job description

JLL is seeking a Facilities Coordinator to support operations across accounting, finance, maintenance and office services at client locations. You will manage guest services, building operations and procurement, while ensuring service levels and cost control.

The role requires coordinating with IT, Security and Real Estate, managing CMMS tickets, vendor relationships and health and safety compliance to uphold high standards of the workplace.