Facilities Assistant (Part-time - 20 hours per week)

JLL; Middelburg; On-site; EUR 30,000 - 42,000; Full time

Job summary

JLL is seeking a dynamic Facilities Assistant to act as the main liaison for facility operations, tenant relations and workplace management in Middelburg. You will combine property management with strong customer service to ensure smooth operations while representing JLL with professionalism.

You will support hospitality, maintenance scheduling, vendor coordination and cross-department collaboration to deliver high standards of facility management and tenant satisfaction.

Qualifications

• Minimum 2 years of experience in facilities or property management.
• Strong customer service and relationship management skills.
• Vendor management and coordination experience preferred.

Responsibilities

• Act as primary contact for tenant inquiries and escalations.
• Build and maintain relationships with tenants and landlords where applicable.
• Ensure lease terms and legal requirements compliance across portfolio.
• Coordinate service visits with property management and approved vendors.
• Drive standards in lease requirement management and tenant satisfaction.
• Provide hospitality and support for guests, visitors and employees.
• Collaborate with IT, Security, Kitchen, Real Estate for project completion.
• Ensure facility compliance with local building, health, safety, and fire codes.
• Develop operational procedures and identify cost-saving opportunities.

Skills

Customer service

Relationship management

Facilities management

Vendor management

Microsoft Office

Facility management systems

Continuous improvement

Tools

Facility management software

Job description

Position Overview

We are seeking a dynamic Facilities Assistant to serve as the primary liaison for facility operations, tenant relations, and workplace management. This role combines property management expertise with exceptional customer service to ensure seamless facility operations while representing JLL and our clients with professionalism and excellence in the local business community.

Key Responsibilities

• Act as primary point of contact for all tenant inquiries, requests, and escalations
• Build and maintain strong relationships with tenants and landlords where applicable
• Ensure compliance with lease terms and legal requirements across the portfolio
• Coordinate service visits with property management representatives and approved vendors
• Drive high standards and consistency in lease requirement management
• Monitor tenant satisfaction and proactively address concerns

Workplace Operations

• Provide exceptional hospitality and support for guests, visitors, and employees
• Resolve facility-related issues including janitorial services, conference room management, workstation support, and interior/exterior furnishings and equipment
• Coordinate and schedule maintenance activities to meet defined Service Level Agreements (SLAs)
• Collaborate with internal departments (IT, Security, Kitchen, Real Estate) to ensure high-quality project completion
• Ensure facility compliance with local building, health, safety, and fire codes
• Develop and implement operational procedures and standard operating practices
• Identify and present monthly cost-saving opportunities and operational improvements

Vendor & Contract Management

• Manage facility contracts as the client’s designated managing agent
• Coordinate vendor discussions regarding goal setting, performance criteria, and reviews
• Maintain strong relationships with suppliers and service providers
• Monitor service delivery quality and contractor performance

Administrative & Event Support

• Coordinate special events for clients and JLL initiatives
• Handle mail services including pickup, delivery, postage preparation, and courier coordination
• Support various administrative tasks to ensure smooth daily operations
• Assist with workplace technology integration and facility improvements

Client Relations & Business Development

• Represent JLL and clients professionally in the local and regional business community
• Promote JLL’s reputation and capabilities to prospective tenants and clients
• Lead efforts to monitor and enhance customer satisfaction
• Serve as brand ambassador for facility management excellence

Experience & Education

• Minimum 2 years of experience in facilities management, property management, or related field
• Demonstrated experience in customer service and relationship management
• Background in vendor management and contract coordination preferred

Technical Skills

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Experience with facility management systems and technologies
• Interest in continuous improvement and emerging workplace technologies

Core Competencies

• Excellent interpersonal, communication and organizational abilities
• Outstanding customer service orientation with problem‑solving mindset
• Strong multitasking capabilities with ability to work independently
• Professional demeanor with excellent written and verbal communication skills
• Ability to work effectively both independently and as part of a remote team
• Self‑motivated with capability to work without direct supervision