Export Assistant

Olympia; Helmond; On-site; EUR 18,000 - 26,000; Part time

Benefits offered by this job

13th-month salary

Pro-rated vacation days

Travel expense reimbursement

Pension scheme

Laptop provided

Flexible schedule

Team events

Job summary

Dorel Juvenile is seeking an Export Assistant in Helmond, NL, to support export operations, coordinate international shipments and provide excellent customer service throughout the order process. You will manage export orders end-to-end, verify details, schedules and provide proactive issue resolution.

Responsibilities include coordinating with distributors, ensuring compliance with shipping requirements, handling customer inquiries and collaborating with logistics partners.

Qualifications

• Fluency in English, written and spoken.
• Experience in logistics, preferably export operations or order management.
• Strong organizational and planning skills.
• Excellent attention to detail and accuracy.
• Ability to manage multiple priorities and deadlines.
• Proactive and solution-oriented mindset.
• Strong communication and stakeholder management skills.
• Hands-on attitude and team spirit.

Responsibilities

• Manage export orders from start to finish and ensure on-time deliveries.
• Receive, process and manage customer orders.
• Verify order details, product availability and delivery schedules.
• Coordinate and optimize order flows for distributors.
• Identify issues or delays and resolve them proactively.
• Serve as main point of contact for customers on orders and deliveries.
• Plan and coordinate international shipments.
• Ensure compliance with country-specific shipping requirements.
• Coordinate with internal teams and external logistics partners.
• Handle customer claims and spare parts requests.
• Follow up on inquiries and ensure timely resolutions.

Skills

English fluency

Logistics experience

Organizational skills

Attention to detail

Prioritization

Proactive problem solving

Communication

Teamwork

Job description

Are you organized, proactive and looking for an international logistics challenge?

Do you enjoy working in a fast-paced international environment where no two days are the same? For Dorel Juvenile, the company behind brands such as Maxi-Cosi and Tiny Love, we are looking for an enthusiastic Export Assistant. In this role, you will support export operations, coordinate international shipments, and ensure excellent customer service throughout the entire order process.

What will you do?

As an Export Assistant, you will be responsible for managing export orders from start to finish and ensuring that shipments are delivered accurately and on time.

Your responsibilities include:

• Receiving, processing and managing customer orders.
• Verifying order details, product availability and delivery schedules.
• Coordinating and optimizing order flows for distributors.
• Identifying potential issues or delays and resolving them proactively.
• Acting as the main point of contact for customers regarding orders and deliveries.
• Planning and coordinating international shipments.
• Ensuring compliance with customer-specific and country-specific shipping requirements.
• Coordinating with internal departments and external logistics partners.
• Handling customer claims and spare parts requests.
• Following up on customer inquiries and ensuring timely resolutions.

What do you bring?

• Fluency in English, both written and spoken.
• Previous experience in logistics, preferably in export operations or order management.
• Strong organizational and planning skills.
• Excellent attention to detail and accuracy.
• Ability to manage multiple priorities and deadlines.
• A proactive and solution-oriented mindset.
• Strong communication and stakeholder management skills.
• A hands-on attitude and team spirit.

• A salary of €16.24 gross per hour.
• A 6-month contract, including a one-month probation period.
• A part-time position of 20-28 hours per week.
• Flexible scheduling of working days.
• A 13th-month salary.
• 28 vacation days based on full-time employment (pro-rated).
• Travel expense reimbursement.
• Pension scheme.
• Option to purchase additional vacation days.
• A laptop when required for the role.
• An enjoyable and collaborative working environment with regular team events.