Evening & Night Front Office Agent

Hotelprofessionals - Holiday Inn Express Amsterdam Sloterdijk Station; Amsterdam; On-site; EUR 17,000 - 25,000; Part time

Benefits offered by this job

Contract: parttime

Uren: Parttime

Dienstverband: parttime

Type vacature: Intern

Job summary

Vincent Hotel Group zoekt een Evening & Night Front Office Agent in Amsterdam. Je bent het gezicht van ons hotel tijdens de avond en nacht en biedt gastvrije service met rust en veiligheid.

Je checkt gasten in en uit, verstrekt informatie over de stad, behandelt vragen en reserveringen en voert nachtelijke audit-activiteiten uit. Er is 30,4 uur per week beschikbaar, verdeeld over 3 avonddiensten en 1 nachtdienst, met een parttime arbeidsverband.

Qualifications

• Engels vaardigheid vereist.
• Gastgericht en servicegericht.

Responsibilities

• Geven van uitstekende service aan gasten tijdens avond- en nachtelijke uren.
• Beantwoorden van vragen en klachten, inclusief late-night gastenverzoeken.
• Inchecken van gasten, inclusief late aankomsten.
• Uitchecken van gasten en financiële afhandeling.
• Informatie en service bieden aan gasten over het openbaar vervoer en restaurants.
• Verwerken van administratieve taken zoals e-mails en reserveringen controleren.
• Uitvoeren van nacht-audit procedures en rapportages voor de ochtendshift.
• Toezicht houden op de veiligheid van gasten en eigendommen.

Skills

Engels

Job description

Hey you! Are you a pro at receiving guests with open arms and a big smile, even in the middle of the night? Are you known as the person who always has a kind word and a sparkling attitude, no matter the hour? Then we would like to get to know you!

As an Evening & Night Front Office Agent, you are the face of our hotel when the sun goes down. Your smile is the first impression our guests receive during the evening, and your calm, reliable presence is what keeps them feeling safe and at home overnight. You check in guests, give them information about the hotel and what the beautiful city has to offer, and how to get around, even during quieter hours. You will be dealing with guests of different nationalities, so your language skills will come in handy here! You ensure that nothing is missing for our guests, and with your good service you ensure that our guests want to come back again. You make the difference, day or night!

Contract & Schedule

This position is for 30.4 hours per week, structured as 3 nights shifts and 1 evening shift:

• Evening shift: 15:00 – 23:00

• Night shift: 23:00 – 07:00

This gives you a consistent rhythm while covering the hotel's key evening and overnight operations.

Key Responsibilities

As an Evening & Night Front Office Agent, you are the centre of the hotel and responsible for all work that takes place during the evening and night shift. These duties and responsibilities include:

• Providing excellent service to our guests during evening and overnight hours

• Handling questions and complaints, including late-night guest requests

• Speaking to and checking in guests, including late arrivals

• Check-out of guests and the financial settlement

• Providing information and service to guests, such as general and tourist information, public transport, and restaurant recommendations

• Handling various administrative tasks, such as answering emails from guests or travel agents, checking reservations, and sending invoices

• Conducting night audit procedures and preparing daily financial reports for the morning shift

• Performing security rounds and monitoring the hotel premises overnight to ensure guest and property safety

• Preparing the front desk and lobby area for the morning shift handover

Our Core Values

The Vincent Hotel Group lives by its core values: V.I.T.A.L

Valour We act with integrity and do the right thing

Inclusion We embody diversity, fairness and sustainability

Teamwork We support each other and own our actions

Achievement We aspire to exceed all expectations

Leadership We set goals, lead with vigour and embrace change

The Vincent Hotel Group has a portfolio of 11 franchised hotels throughout the Netherlands. With hotels in Amsterdam, Rotterdam, The Hague, Utrecht and Arnhem we have hotels in the key cities and our destinations are on accessible locations. We have international renowned brands, such as Holiday Inn, Holiday Inn Express and Hampton by Hilton. We support these 11 hotels from our Support Office, located at the 8th floor of Holiday Inn Express Amsterdam – Sloterdijk. This allows us to respond fast in an everchanging environment and share resources.

The Vincent Hotel Group fosters a culture where new initiatives are embraced, trailed and if successful executed around the platform.

Our mission is to exceed expectations and nurture growth for all stakeholders, including team, guest and ownership by creating a high-energy and dynamic environment. We have a vision to become the leading select service hospitality provider in the region, by cultivating talent, growth and creating enduring value for guest and stakeholders. And we have a simple but powerful purpose, we are committed to welcoming all and creating smiles by turning dreams into reality.

Vaardigheden

• Er is geen minimale opleiding vereist
• Je beheerst Engels

Wat wij bieden

Contract: parttime

Uren: Parttime

Dienstverband: parttime

Type vacature: Intern