European Warranty & Claims Leader

BDR Thermea HQ; Apeldoorn; Hybrid; EUR 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Hybrid working

36 holiday days

Pension plan

Zusammenfassung

BDR Thermea Group is seeking a Claims & Warranty Manager to drive consistent warranty practices across Europe. You will embed existing standards, harmonise policies, and establish a framework to monitor performance while protecting customer satisfaction and commercial relationships.

Based at headquarters in Apeldoorn with a hybrid setup, you will lead engagements across Aftersales, Quality, R&D and local teams, delivering tangible cost efficiencies and process improvements.

Qualifikationen

• Senior-level experience in warranty management or claims across multiple countries.
• Strong analytical and commercial understanding to translate data into improvements.
• Ability to influence stakeholders across an international organisation.
• English communication skills; willingness to travel within Europe.

Aufgaben

• Control and reduce warranty spend across European businesses.
• Ensure warranty conditions and return rules are applied consistently country by country.
• Establish clear ownership, escalation routes and governance for warranty.
• Strengthen claims and returns processes with cross-functional teams.
• Create a common KPI framework to monitor warranty performance and drive improvements.

Kenntnisse

Warranty management

Data analysis

Stakeholder influence

Ausbildung

Bachelor’s or Master’s degree in Business, Engineering, Finance

Tools

SAP returns processes

Jobbeschreibung

BDR Thermea Group is seeking a Claims & Warranty Manager to drive consistent warranty practices across Europe. You will embed existing standards, harmonise policies, and establish a framework to monitor performance while protecting customer satisfaction and commercial relationships.

Based at headquarters in Apeldoorn with a hybrid setup, you will lead engagements across Aftersales, Quality, R&D and local teams, delivering tangible cost efficiencies and process improvements.