German-Speaking E-commerce Service Delivery Lead

Maersk; Almere; On-site; EUR 50,000 - 70,000; Full time

Job summary

Maersk is seeking a Service Delivery Specialist (German speaker) to act as the primary point of contact for a portfolio of customers across Europe. You will build trusted relationships, lead performance reviews, and coordinate resolutions with internal teams to deliver optimal customer outcomes.

You will monitor service performance, identify trends and opportunities, and translate customer needs into actionable improvements while supporting retention and growth across Europe.

Qualifications

• Experience in Service Delivery, Customer Success, Account Management, Logistics, Operations, or similar customer-facing roles.
• Background in E-Commerce logistics, parcel delivery, or fulfilment environments is preferred
• Strong customer relationship management skills.
• Commercial awareness and the ability to identify growth opportunities.
• Excellent communication, presentation, and stakeholder management skills.
• Analytical thinking and strong problem-solving capabilities.
• A proactive, curious, and solutions-oriented mindset.
• The ability to manage multiple customer relationships simultaneously in a fast-paced environment.

Responsibilities

• Act as the primary point of contact for a portfolio of customers across Europe.
• Develop strong, long-term customer relationships and become a trusted advisor.
• Lead customer performance reviews, including Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs).
• Monitor service performance, identifying trends, risks, and opportunities for improvement.
• Manage customer escalations and coordinate effective resolutions across internal teams.
• Work closely with Operations, Product, Commercial, and other stakeholders to deliver customer outcomes.
• Understand customers' businesses, strategic priorities, and operational requirements.
• Translate customer needs into actionable service improvements and enhancement plans.
• Support customer retention and identify opportunities to expand existing relationships.
• Drive adoption of digital tools, capabilities, and new service offerings.
• Ensure customer action plans are executed and tracked to successful completion.

Skills

German language

German speaker

Customer relationships

Stakeholder management

Communication skills

Analytical thinking

Problem solving

Job description

Maersk is seeking a Service Delivery Specialist (German speaker) to act as the primary point of contact for a portfolio of customers across Europe. You will build trusted relationships, lead performance reviews, and coordinate resolutions with internal teams to deliver optimal customer outcomes.

You will monitor service performance, identify trends and opportunities, and translate customer needs into actionable improvements while supporting retention and growth across Europe.