EU Customs & Trade Enablement Specialist

Kraft Heinz; Amsterdam; On-site; EUR 55,000 - 85,000; Full time

Job summary

Kraft Heinz in Amsterdam is seeking a proactive Customs Analyst to map and operationalize customs requirements across Europe. You will report to the Customs Associate Manager and drive improvement initiatives within European Customs & Exports (EC&E) while balancing daily compliance with project-based work that opens new markets.

You will maintain SAP/OTM/GTM blueprints, develop SOPs, and collaborate with Logistics, Customer Service, and Finance to support launches and promotions.

Qualifications

• Bachelor’s degree in supply chain, logistics, business or equivalent.
• 3–4 years of hands-on experience in shipping, transportation, or warehouse/logistics operations; CPG or food industry strongly preferred.
• Proficiency with ERP/TMS/WMS systems (SAP preferred), EDI transactions, carrier portals, and appointment scheduling tools.
• Strong knowledge of LTL/TL routing, NMFC/freight class, tariffs, accessorial, and parcel shipping; familiarity with temperature-controlled logistics.
• Excellent knowledge of export/import processes, Incoterms, and shipping documentation.

Responsibilities

• New market enablement, research and define customs requirements for new trade lanes or territories where we currently lack an active presence.
• Collaborate with logistics and external brokers to translate regulatory requirements into actionable shipping and customs workflows.
• Serve as the team's investigator for new regulations, ensuring we stay ahead of potential barriers to entry when entering new regions.
• Maintain the customs blueprints for new markets in SAP / OTM / GTM, ensuring data integrity for all new import and export activities.
• Develop SOPs for customs activities in new regions, enabling the team to scale operations quickly once a new lane is active.
• Track the success of new lane launches, identifying bottlenecks and building on past processes to improve operational set-ups.
• Maintain accurate shipment data within ERP/TMS/WMS and ensure master data integrity (ship-to, routing, weights/cubes).
• Ensure compliance with labeling requirements, Incoterms, and import/export regulations.
• Contribute to continuous improvement: standardize SOPs and support network optimization initiatives.
• Partner cross-functionally with Customer Service, Demand Planning, Sales, Quality, and Finance to support promotions, new product launches, and seasonal surges.
• Prepare for and support internal, customer, and regulatory audits; maintain accurate records and documentation.

Skills

Advanced Excel

Power BI/Tableau

EDI transactions

LTL/TL routing

Incoterms

Trade compliance

ERP/TMS/WMS systems

Education

Bachelor’s degree in supply chain, Logistics, Business

Tools

SAP

Oracle OTM/GTM

Carrier portals

Job description

Kraft Heinz in Amsterdam is seeking a proactive Customs Analyst to map and operationalize customs requirements across Europe. You will report to the Customs Associate Manager and drive improvement initiatives within European Customs & Exports (EC&E) while balancing daily compliance with project-based work that opens new markets.

You will maintain SAP/OTM/GTM blueprints, develop SOPs, and collaborate with Logistics, Customer Service, and Finance to support launches and promotions.