Customs Analyst

Kraft Heinz; Amsterdam; On-site; EUR 55,000 - 85,000; Full time

Job summary

Kraft Heinz in Amsterdam is seeking a proactive Customs Analyst to map and operationalize customs requirements across Europe. You will report to the Customs Associate Manager and drive improvement initiatives within European Customs & Exports (EC&E) while balancing daily compliance with project-based work that opens new markets.

You will maintain SAP/OTM/GTM blueprints, develop SOPs, and collaborate with Logistics, Customer Service, and Finance to support launches and promotions.

Qualifications

• Bachelor’s degree in supply chain, logistics, business or equivalent.
• 3–4 years of hands-on experience in shipping, transportation, or warehouse/logistics operations; CPG or food industry strongly preferred.
• Proficiency with ERP/TMS/WMS systems (SAP preferred), EDI transactions, carrier portals, and appointment scheduling tools.
• Strong knowledge of LTL/TL routing, NMFC/freight class, tariffs, accessorial, and parcel shipping; familiarity with temperature-controlled logistics.
• Excellent knowledge of export/import processes, Incoterms, and shipping documentation.

Responsibilities

• New market enablement, research and define customs requirements for new trade lanes or territories where we currently lack an active presence.
• Collaborate with logistics and external brokers to translate regulatory requirements into actionable shipping and customs workflows.
• Serve as the team's investigator for new regulations, ensuring we stay ahead of potential barriers to entry when entering new regions.
• Maintain the customs blueprints for new markets in SAP / OTM / GTM, ensuring data integrity for all new import and export activities.
• Develop SOPs for customs activities in new regions, enabling the team to scale operations quickly once a new lane is active.
• Track the success of new lane launches, identifying bottlenecks and building on past processes to improve operational set-ups.
• Maintain accurate shipment data within ERP/TMS/WMS and ensure master data integrity (ship-to, routing, weights/cubes).
• Ensure compliance with labeling requirements, Incoterms, and import/export regulations.
• Contribute to continuous improvement: standardize SOPs and support network optimization initiatives.
• Partner cross-functionally with Customer Service, Demand Planning, Sales, Quality, and Finance to support promotions, new product launches, and seasonal surges.
• Prepare for and support internal, customer, and regulatory audits; maintain accurate records and documentation.

Skills

Advanced Excel

Power BI/Tableau

EDI transactions

LTL/TL routing

Incoterms

Trade compliance

ERP/TMS/WMS systems

Education

Bachelor’s degree in supply chain, Logistics, Business

Tools

SAP

Oracle OTM/GTM

Carrier portals

Job description

About the position

We have an excellent opportunity available for a proactive Customs Analyst to support our growth across Europe. You will play a critical role in scaling our footprint, specifically by mapping out and operationalizing customs requirements in new geographic areas. You’ll be reporting into the Customs Associate Manager. You’re constantly looking for improvement activities within European Customs & Exports (EC&E). In this position, you will balance daily compliance excellence with project-based work that “opens the door” to new markets.

Job Description

About the position

We have an excellent opportunity available for a proactive Customs Analyst to support our growth across Europe. You will play a critical role in scaling our footprint, specifically by mapping out and operationalizing customs requirements in new geographic areas. You’ll be reporting into the Customs Associate Manager. You’re constantly looking for improvement activities within European Customs & Exports (EC&E). In this position, you will balance daily compliance excellence with project-based work that “opens the door” to new markets.

In Brief, You Are Responsible For

• New market enablement, research and define customs requirements for new trade lanes or territories where we currently lack an active presence.
• Collaborate with logistics and external brokers to translate regulatory requirements into actionable shipping and customs workflows.
• Serve as the team's investigator for new regulations, ensuring we stay ahead of potential barriers to entry when entering new regions.
• Maintain the customs blueprints for new markets in SAP / OTM / GTM, ensuring data integrity for all new import and export activities.
• Develop SOPs for customs activities in new regions, enabling the team to scale operations quickly once a new lane is active.
• Track the success of new lane launches, identifying bottlenecks and building on past processes to improve operational set-ups.
• Maintain accurate shipment data within ERP/TMS/WMS (e.g., SAP, Oracle OTM/GTM) and ensure master data integrity (ship-to, routing, weights/cubes).
• Ensure compliance with labeling requirements, Incoterms, and import/export regulations.
• Contribute to continuous improvement: standardize SOPs and support network optimization initiatives.
• Partner cross-functionally with Customer Service, Demand Planning, Sales, Quality, and Finance to support promotions, new product launches, and seasonal surges.
• Prepare for and support internal, customer, and regulatory audits; maintain accurate records and documentation.

Qualifications

Please kindly note that you need to have an EU Working Permit (Orientation Year Visa not included) in order to apply for this position.

• Bachelor’s degree in supply chain, Logistics, Business, or equivalent experience.
• 3–4 years of hands-on experience in shipping, transportation, or warehouse/logistics operations; CPG or food industry strongly preferred.
• A solid grasp of European trade dynamics and familiarity with customs. Familiarity with customs regimes (transits, warehousing, Inward Processing, import/export documentation) is a plus
• Proficiency with ERP/TMS/WMS systems (SAP preferred), EDI transactions, carrier portals, and appointment scheduling tools.
• Strong knowledge of LTL/TL routing, NMFC/freight class, tariffs, accessorial, and parcel shipping; familiarity with temperature-controlled logistics.
• Excellent knowledge of export/import processes, Incoterms, and shipping documentation.
• Advanced Excel skills; experience with analytics/reporting tools such as Power BI or Tableau.
• Excellent communication skills, customer focus, and cross-functional collaboration; strong problem-solving and organizational abilities.
• Ability to thrive in a fast-paced environment, manage multiple priorities, and drive continuous improvement.

Professional Attributes

• Communication Skills - it’s important to have excellent interpersonal skills, to take care of all kinds of different collaborators.
• Confident / Ability to give pushback - We like people who are go-getters and are not easily thrown off their game, not even when getting resistance.
• Ability to Simplify - We like to keep it simple. and implement quickly. Your simplification skills will be highly appreciated, when providing simple solutions dealing with sophisticated challenges.
• Analytical - We’re a very data-driven company, making it crucial to be able to translate complex data into a simple solution with an analytical approach.
• Project management skills - You’re organized, structured and always have an overview of all the deliverables. You know how to bring multiple projects to a successful ending within the given timeframe.

Location(s)

Amsterdam

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.