Escalation Manager Supply Chain

Frencken; Eindhoven; On-site; EUR 85,000 - 120,000; Full time

Benefits offered by this job

Global environment

Opportunity to impact

International collaboration

Competitive salary & benefits

Job summary

Frencken in the Netherlands is seeking an Escalation Manager Supply Chain to resolve critical supply chain and material availability issues that could impact production continuity and customer commitments. You will act as the central coordinator among suppliers, internal stakeholders, and management to drive rapid recovery and ensure business continuity.

You will identify risks, lead root cause investigations, and implement improvements that strengthen supply chain resilience across the

Qualifications

• Bachelor’s or Master’s degree in a related field.
• At least 5 years of experience in Supply Chain, Procurement, Operations, Manufacturing, or Program Management.
• Proven experience managing supplier performance and escalations.
• Strong analytical and problem‑solving skills; experience with structured improvement methodologies.
• Excellent communication and stakeholder management capabilities.

Responsibilities

• Own complex supply chain escalations; assess, prioritize and resolve issues.
• Coordinate cross‑functional teams to develop and execute recovery plans.
• Challenge suppliers on performance, commitments and corrective actions.
• Drive root cause analysis and long‑term improvements.
• Monitor supply chain risks, performance trends, and escalation metrics.
• Provide management with clear insights and recommendations.

Skills

Analytical skills

Stakeholder management

Communication

Problem solving

Results driven

Education

Bachelor’s or Master’s degree in related field (Supply Chain/Industrial Engineering/Operations)

Job description

Frencken develops and delivers advanced modules, systems, and integrated manufacturing solutions for some of the world's leading technology companies. With more than 3,600 employees across Europe, Asia, and the United States, we support industries such as semiconductors, medical technology, analytical instruments, and industrial automation. Through innovation, quality, and operational excellence, we help bring tomorrow's technologies to life.

Escalation Manager Supply Chain, you are responsible for resolving critical supply chain and material availability issues that could impact production continuity and customer commitments. Acting as the central coordinator during escalations, you align suppliers, internal stakeholders, and management teams to drive rapid recovery and ensure business continuity.

This role goes beyond managing day‑to‑day disruptions. You identify recurring risks, lead root cause investigations, and implement sustainable improvements that strengthen supply chain resilience across the organization.

What You Will Do

You will take ownership of complex supply chain escalations, ensuring issues are assessed, prioritized, and resolved in a structured and effective way. Working closely with suppliers and cross‑functional teams, you drive recovery plans, monitor progress, and keep stakeholders informed throughout the process.

Key areas of responsibility include:

• Leading critical supply chain and supplier escalations with potential impact on production and customer deliveries.
• Coordinating cross‑functional teams to develop and execute recovery plans.
• Challenging suppliers on performance, commitments, and corrective actions.
• Driving root cause analysis and long‑term improvement initiatives.
• Monitoring supply chain risks, performance trends, and escalation metrics.
• Providing management with clear insights and recommendations to improve resilience and performance.

What You Bring

You bring a strong background in supply chain management within a high‑tech manufacturing environment, combined with the confidence to lead complex discussions with suppliers and senior stakeholders.

You have:

• A Bachelor’s or Master’s degree in Supply Chain Management, Industrial Engineering, Business Administration, Operations Management, or a related field.
• At least 5 years of experience in Supply Chain, Procurement, Operations, Manufacturing, or Program Management.
• Proven experience managing supplier performance and business‑critical escalations.
• Strong analytical and problem‑solving skills, with experience in structured improvement methodologies
• Excellent communication and stakeholder management capabilities.
• A proactive, results‑driven mindset and the ability to perform effectively under pressure.

What We Offer

At Frencken, you'll have the opportunity to make a visible impact within a global high‑tech manufacturing organization serving some of the world's most innovative companies.

We offer:

• A challenging role with significant business impact and visibility.
• An international and collaborative high‑tech environment.
• The opportunity to work with leading global technology customers.
• Competitive salary and benefits.

Join Frencken and help strengthen the supply chains behind tomorrow's technologies!