Enterprise Customer Onboarding Manager

Slashhash; Amsterdam; Hybrid; EUR 70,000 - 110,000; Full time

Job summary

Bynder is seeking an Enterprise Customer Onboarding Manager in Amsterdam to guide high-ARR global brands through enterprise-scale digital transformations. You will lead complex onboarding programs, tailor methods for unique client profiles, and drive AI-enabled scaling of metadata workflows and migrations.

Partner with Product and Engineering to resolve issues and ensure governance across data ecosystems. The role emphasizes stakeholder management, systemic thinking, and proactive collaboration

Qualifications

• Must have SaaS onboarding and implementation consulting experience across enterprise-scale deployments.
• Strong stakeholder management and guidance through complex digital transformations.
• Experience with APIs, integrations, and SDK configurations in enterprise environments.

Responsibilities

• Lead complex enterprise onboarding across multi-stakeholder teams and workstreams.
• Adapt onboarding methods to fit large client profiles and legacy migrations.
• Facilitate workshops to gather requirements and define taxonomy, metadata, and governance models.
• Drive AI-enabled scaling of enterprise workflows and multi-language content migrations.
• Collaborate with Product and Engineering to resolve implementation issues and document requirements.
• Maintain project data hygiene in Kantata, Mavenlink, Jira, and Salesforce.

Skills

SaaS onboarding

Implementation consulting

Enterprise architecture

APIs

Integrations

SDK configurations

AI platforms

Data workflows

Automation

Taxonomy

Metadata structures

DAM governance

Kantata

Mavenlink

Jira

Salesforce

Tools

Jira

Salesforce

Kantata

Mavenlink

Job description

Bynder is hiring an Enterprise Customer Onboarding Manager in Amsterdam to guide high-ARR global brands through enterprise-scale digital transformations. The role requires expertise in SaaS onboarding, complex enterprise implementations, AI integration, and strong stakeholder management, with fluency in English and proficiency in German or French as an advantage.

Technical (Must-have)

• SaaS onboarding
• Implementation consulting
• Enterprise architecture
• APIs
• Integrations
• SDK configurations
• AI platforms
• Data workflows
• Automation
• Taxonomy
• Metadata structures
• DAM governance
• Kantata (Mavenlink)
• Jira
• Salesforce

Soft Skills

• Systemic thinking
• Problem-solving
• Self-sufficiency
• Proactivity
• High EQ
• Oral communication
• Written communication
• Trusted advisor
• Collaboration
• Consensus building

Technical (Nice-to-have)

• German
• French

Key Responsibilities

• Lead complex enterprise implementations across multiple stakeholders, business units, and workstreams, managing scope, legacy migrations, and custom integration requirements
• Modify standard onboarding methodologies to fit unique enterprise client profiles
• Lead complex interactive workshops with customers for deep requirement gathering
• Advise global brands on taxonomy, metadata structures, and cross-functional DAM governance models
• Lead the adoption of AI tools to scale enterprise workflows, such as automating complex metadata mapping or multi-language content migration
• Directly influence Bynder's enterprise reputation and global Net Retention targets by driving rapid time-to-value
• Identify qualified high-ARR expansion leads and pass them to Sales
• Serve as an internal champion, collaborating with Product and Engineering Teams to document, prioritize, and resolve complex implementation issues
• Secure high-quality enterprise G2 reviews and client advocacy milestones
• Orchestrate resources across Product, Engineering, and Sales to solve custom enterprise needs
• Forecast resource requirements, monitor project budgets and supporting team effort
• Maintain flawless project data hygiene within internal tracking systems like Kantata (Mavenlink), Jira, Catalyst, and Salesforce

SaaS onboarding, Implementation consulting, Enterprise architecture, APIs, Integrations, SDK configurations, AI platforms, Data workflows, Automation, Taxonomy, Metadata structures, DAM governance, Kantata (Mavenlink), Jira, Salesforce