Enterprise Account Executive

Zendesk Netherlands B.V.; Netherlands; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work model

Disability accommodations

AA/EEO employer

Job summary

Zendesk is seeking an Enterprise Account Executive based in the Netherlands to accelerate growth in the SaaS space. You will drive new enterprise acquisitions, manage senior client relationships, and expand existing partnerships with data-driven strategies.

Travel as needed to close complex deals and achieve annual revenue targets. You will leverage your 5+ years in B2B enterprise sales to navigate multi-month cycles, engage VP/C-level buyers, and collaborate with internal teams to optimize

Qualifications

• BA/BS degree or equivalent experience required.
• Based in Netherlands.
• At least 5 years of B2B Enterprise sales or solution engineering in the Netherlands, preferably in SaaS with a track record of exceeding targets.
• Experience selling to VP and C-level executives, both in person and via remote tech.

Responsibilities

• Drive top-line revenue growth by acquiring new Enterprise customers and expanding accounts.
• Nurture relationships to ensure satisfaction, retention and long-term partnerships.
• Cross-sell additional Zendesk products to optimize account revenue.
• Leverage data insights to prospect new clients and improve retention and expansion.
• Articulate Zendesk benefits to align with customer objectives and drive product adoption.
• Lead complex sales cycles with strong communication and value-based selling.
• Maintain a robust pipeline and accurate forecast to exceed revenue goals.
• Engage executives and stakeholders to champion Zendesk solutions.
• Collaborate with internal teams to refine sales strategies and execution.
• Exceed quarterly and annual revenue targets with KPI-driven approach.

Skills

B2B sales

Enterprise sales

Executive engagement

Account management

SaaS experience

Education

BA/BS degree or equivalent

Tools

Salesforce

Outreach

Clari

Job description

Job Description Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating our ambition by building products rooted in the belief that behind every interaction is an opportunity to make a human connection. In pursuit of this vision, we are seeking a dedicated Enterprise Account Executive with a proven track record in B2B sales and a passion for driving growth in the SaaS landscape. You will play a vital role in growing our Enterprise account base in The Netherlands and closing deals of varying sizes and sales cycles. Your focus will be on building relationships and introducing innovative solutions to new customers, in addition to growing our existing partnerships by continuing to expand our offerings and deepen Zendesk's impact by aligning to our customers’ goals.

What You’ll Be Doing:

• Drive top-line revenue growth by acquiring new Enterprise customers and developing innovative strategies for account expansion.
• Manage and nurture customer relationships ensuring maximum satisfaction and retention, and promoting long-term strategic partnerships.
• Proactively identify and pursue opportunities to cross sell additional products and services to existing customers to optimize account revenue and profitability.
• Leverage data insights, customer intents, and adoption history to effectively prospect new clients and enhance retention strategies, leading to improved conversion rates in new business pipeline and increased retention and expansion of existing clients.
• Understand and convey the benefits of Zendesk products ensuring alignment with customers’ business objectives to secure customer satisfaction and product expansion.
• Lead complex and competitive sales cycles utilizing your strong communication skills and value selling to articulate compelling business cases.
• Consistently develop a robust pipeline of qualified opportunities and maintain an accurate forecast to exceed quarterly and annual revenue goals.
• Establish and maintain executive sponsorship, leveraging your industry expertise to build relationships with decision-makers and champions.
• Collaborate with internal teams to enhance sales strategies and streamline sales execution.
• Exceed revenue goals on a quarterly and annual basis leveraging weekly and monthly KPIs.

What You Bring to the Role:

• BA/BS degree or equivalent experience required.
• Based in Netherlands
• At least 5 years of B2B Enterprise sales or solution engineering experience in the Netherlands, preferably in the SaaS industry with a proven record of exceeding sales targets.
• Expertise in navigating complex sales cycles and renewals, including multi-month, value-centric processes with proof of concept stages.
• Experience in managing and expanding customer relationships at various levels.
• Exceptional presentation, negotiation, and deal closing skills.
• Experience selling to VP and C-level executives both in person and using remote technology
• An entrepreneurial spirit, strong collaboration skills, and a drive for continuous professional growth.
• Strong knowledge of industry trends and the ability to build relationships with key decision makers.
• Experience creating and leveraging territory and account plans.
• Familiarity with key Sales tools such as Salesforce, Outreach, and Clari.
• Ability to travel as necessary #LI-JF2

The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law.

If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre‑employment testing, or otherwise participate in the employee selection process, please send an e‑mail to [e-mail] with your specific accommodation request.

Zendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections. Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers.

What’s it like to work here? Our offices reflect the global cities we call home, and have spaces for collaboration, quiet, and events. With our hybrid approach, you’ll experience flexibility and connection, collaboration, and learning with your team.