EMEA Team Lead, Institutional Services & Operations

Saxo Bank; Amsterdam; On-site; EUR 90,000 - 120,000; Full time

Job summary

Saxo Bank in Amsterdam is seeking a hands-on, people-focused leader to drive exceptional service delivery for our Institutional clients and partners. You will build and empower a high-performing team, ensure daily operations meet SLA and quality, and act as a key stakeholder in complex projects and governance.

You will foster client relationships, maintain product knowledge, and lead core people-management activities, including KPI setting and performance conversations, while operating within

Qualifications

• Proven people leadership experience in client service or operations, ideally within financial services.
• Demonstrated ability to meet SLAs, improve processes and deliver measurable outcomes.
• Strong stakeholder management and communication skills, client-first mindset.
• Familiarity with internal knowledge/workflow tools is an advantage.

Responsibilities

• Develop and grow the team through effective delegation, involvement, coaching and training.
• Ensure daily responsibilities are completed and service is delivered within agreed SLAs.
• Provide outstanding service to top Institutional Partners, consistently observing TRE.
• Build a deep understanding of clients’ businesses and needs to deliver proactive, value-adding support.
• Maintain strong product knowledge and a clear understanding of the underlying operational setup.
• Act as a key stakeholder in larger, more complex projects and ad hoc initiatives.
• Ensure WINs & PROs are accurately maintained and regularly updated.
• Lead all core people-management activities, including monthly feedback, annual KPI setting and ad hoc performance conversations.
• Foster a culture of trust, accountability and collaboration within the team.

Skills

People leadership

SLA delivery

Stakeholder management

Governance & risk

Multitasking

Client service experience

English & Dutch fluency

Financial services experience

Tools

Internal workflow tools

Job description

Saxo Bank in Amsterdam is seeking a hands-on, people-focused leader to drive exceptional service delivery for our Institutional clients and partners. You will build and empower a high-performing team, ensure daily operations meet SLA and quality, and act as a key stakeholder in complex projects and governance.

You will foster client relationships, maintain product knowledge, and lead core people-management activities, including KPI setting and performance conversations, while operating within