EMEA Supply Chain & Customer Success Manager - Mandarin

Delta Electronics EMEA; Helmond; On-site; EUR 110,000 - 160,000; Full time

Job summary

Delta Electronics EMEA is seeking an experienced Supply Chain Planning and Customer Success Manager to lead the EMEA team supporting IMAL. You will drive demand and supply planning excellence, lead the regional S&OP, and collaborate across Sales, Operations, Finance, Product Management, and Manufacturing.

You will balance customer satisfaction, inventory optimization, and operational performance while enabling growth across EMEA and coaching a team of four supply chain professionals.

Qualifications

• Degree in Supply Chain Management, Operations Management, Industrial Engineering, Business Administration, or related field.
• 8+ years of experience in Supply Chain, Planning, Operations, or Logistics.
• 3+ years of people management experience.
• Experience with international supply chains and manufacturers in Asia and Europe.
• Experience in Electronics, Power Electronics, Industrial Automation, or related industry preferred.
• Fluent English and Mandarin.

Responsibilities

• Lead, coach, and develop a team of four supply chain professionals.
• Drive demand planning and forecasting processes to improve forecast accuracy and visibility.
• Manage supply planning across manufacturing sites in multiple regions.
• Optimize inventory levels while maintaining target service performance.
• Lead the EMEA SOP process and drive cross-functional alignment.
• Identify and mitigate supply risks, capacity constraints, and service challenges.
• Drive process improvement, standardization, digitalization, and automation initiatives.
• Monitor key supply chain metrics such as forecast accuracy, OTIF, turns, backlog, and lead times.
• Build scalable processes to support growth across EMEA.

Skills

Forecasting

Demand planning

Supply planning

Inventory optimization

Leadership

Stakeholder management

Advanced Excel

Project & change management

Education

Degree in SCM/Operations/Industrial Eng/Business Admin

Tools

SAP

Job description

Delta Electronics EMEA is seeking an experienced Supply Chain Planning and Customer Success Manager to lead the EMEA team supporting IMAL. You will drive demand and supply planning excellence, lead the regional S&OP, and collaborate across Sales, Operations, Finance, Product Management, and Manufacturing.

You will balance customer satisfaction, inventory optimization, and operational performance while enabling growth across EMEA and coaching a team of four supply chain professionals.