EMEA Fulfillment Strategist & Process Optimizer

Canon; Amstelveen; On-site; EUR 48,000 - 72,000; Full time

Job summary

Canon is seeking an EMEA Customer Fulfilment Specialist to monitor the end-to-end Quote to Invoice process, manage critical exceptions, and coach colleagues. You will oversee orders from entry to delivery, collaborate with sales, operations and other teams to drive improvements in reliability and customer experience.

The role requires 3–5 years of relevant experience, strong analytical skills, proficiency in Excel and Power BI, and excellent communication in English.

Qualifications

• 3-5 years of experience in a relevant or similar field.
• Strong analytical and problem-solving skills.
• Good verbal and written communication skills.
• German language skills are required.
• Proficient knowledge of MS Office, especially Excel.
• Proficient knowledge of PowerBI, developing and working with reports.

Responsibilities

• Act as a trusted advisor to the Order Management Team on processes that are outside of the standard flow. Involve other stakeholders to ensure impact on the end-to-end process is understood. Support standardization and automation.
• Create new process maps and SOPs and support the Order Management team with training and implementation of new processes.
• Monitor the end-to-end process, analyze data, and develop relevant reports. Identify and manage opportunities to improve processes and customer experience through data. Manage critical exceptions and process escalations.
• Be actively involved in the expert community and share best practices with the Order Management Team.
• Manage orders, queries, and claims from order entry through to delivery shipment of product to customer, meeting KPIs and quality metrics.
• Interface with various levels of sales, operations, and other functional groups to ensure order flows appropriately.
• Monitor order-related compliance of delivery dates and quantities to initiate proactive measures for optimizing delivery reliability in good time and to always be capable of providing information and communicating business requirements effectively with all stakeholders.
• Support the Order Management team with ISO9001 activities and continuous improvements.

Skills

Analytical skills

Communication

Independence

Change management

Proactive mindset

Team player

German language

Tools

Excel

PowerBI

Job description

Canon is seeking an EMEA Customer Fulfilment Specialist to monitor the end-to-end Quote to Invoice process, manage critical exceptions, and coach colleagues. You will oversee orders from entry to delivery, collaborate with sales, operations and other teams to drive improvements in reliability and customer experience.

The role requires 3–5 years of relevant experience, strong analytical skills, proficiency in Excel and Power BI, and excellent communication in English.