EMEA Ecommerce Operations Lead — Campaigns & UX

New Balance; Amsterdam; On-site; EUR 40,000 - 60,000; Full time

Job summary

New Balance in Amsterdam is seeking an Ecommerce Operations Specialist to join the EMEA Direct to Consumer team for a fixed-term 6-month contract. You will coordinate site operations across EMEA websites, optimize merchandising, localization, and campaigns, and ensure a seamless on-site experience.

You will work with the Ecommerce Trade, Customer Service and CRM teams on localization updates, translations, and campaigns, while leveraging Salesforce Commerce Cloud and analytics to drive

Qualifications

• Experience with Ecommerce platforms, ideally SFCC.
• Experience in Ecommerce within agency, retail, or consumer brands.
• Proficient in MS Office programs.
• Experience with JIRA & Confluence; InRiver or similar PIM is a plus.
• Strong understanding of the digital customer journey and UX.
• Ability to work with tight deadlines in a fast-paced environment.
• Experience with web analytics tools (Google Analytics).
• Self-starter and team player with strong organization and attention to detail.
• Fluent in English; preferably an additional European language.
• Applicants based in the Netherlands.

Responsibilities

• Manage the execution of the EMEA operations and on-site campaigns.
• Site visual merchandising and product catalog management.
• Category maintenance; onsite search, sort, and onsite SEO.
• Localization; promotions, campaigns and coupons management.
• Product launch readiness and campaigns execution.
• Ensure ongoing stability of Ecommerce websites and catalog accuracy.
• Collaborate with Ecommerce Trade for localization updates and translations.
• Coordinate with Customer Service and CRM on campaigns and feedback.

Skills

Salesforce Commerce Cloud

Ecommerce

Google Analytics

JIRA

Confluence

MS Office

English fluency

Dutch

Tools

InRiver

Job description

New Balance in Amsterdam is seeking an Ecommerce Operations Specialist to join the EMEA Direct to Consumer team for a fixed-term 6-month contract. You will coordinate site operations across EMEA websites, optimize merchandising, localization, and campaigns, and ensure a seamless on-site experience.

You will work with the Ecommerce Trade, Customer Service and CRM teams on localization updates, translations, and campaigns, while leveraging Salesforce Commerce Cloud and analytics to drive