Ecommerce Operations Specialist (6 month fixed term)

New Balance; Amsterdam; On-site; EUR 40,000 - 60,000; Full time

Job summary

New Balance in Amsterdam is seeking an Ecommerce Operations Specialist to join the EMEA Direct to Consumer team for a fixed-term 6-month contract. You will coordinate site operations across EMEA websites, optimize merchandising, localization, and campaigns, and ensure a seamless on-site experience.

You will work with the Ecommerce Trade, Customer Service and CRM teams on localization updates, translations, and campaigns, while leveraging Salesforce Commerce Cloud and analytics to drive

Qualifications

• Experience with Ecommerce platforms, ideally SFCC.
• Experience in Ecommerce within agency, retail, or consumer brands.
• Proficient in MS Office programs.
• Experience with JIRA & Confluence; InRiver or similar PIM is a plus.
• Strong understanding of the digital customer journey and UX.
• Ability to work with tight deadlines in a fast-paced environment.
• Experience with web analytics tools (Google Analytics).
• Self-starter and team player with strong organization and attention to detail.
• Fluent in English; preferably an additional European language.
• Applicants based in the Netherlands.

Responsibilities

• Manage the execution of the EMEA operations and on-site campaigns.
• Site visual merchandising and product catalog management.
• Category maintenance; onsite search, sort, and onsite SEO.
• Localization; promotions, campaigns and coupons management.
• Product launch readiness and campaigns execution.
• Ensure ongoing stability of Ecommerce websites and catalog accuracy.
• Collaborate with Ecommerce Trade for localization updates and translations.
• Coordinate with Customer Service and CRM on campaigns and feedback.

Skills

Salesforce Commerce Cloud

Ecommerce

Google Analytics

JIRA

Confluence

MS Office

English fluency

Dutch

Tools

InRiver

Job description

Who We Are:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

JOB MISSION:

We are seeking an Ecommerce Operations Specialist within the EMEA Direct to Consumer organization, headquartered in Amsterdam. Reporting into Ecommerce Operations Manager, the Ecommerce Operations Specialist will be tasked with working across all the EMEA websites and will be performing a critical role in their management and optimization.

The Ecommerce Operations team leads the process for the best-in-class site experience and campaign delivery and stability of the Ecommerce platform. This position will play a key role in merchandising the EMEA sites category pages, search relevancy, optimizing the on-site user experience, as well as ensuring our back end site structure is up to date in preparation for go-to-market storytelling and key campaigns.

This is a 6-month fixed term contract position.

MAJOR ACCOUNTABILITIES:

Manage the execution of the EMEA operations and supporting on-site campaigns with tasks including, but not limited to:

• Site visual merchandising
• Product catalog management
• Category maintenance
• Onsite search & sort
• Onsite SEO
• Localization
• Promotions, campaigns & coupons management
• Product launch readiness & campaigns execution
• Ensure the ongoing stability of our Ecommerce websites and maintain all site catalogs, ensuring all products, visual merchandising, and campaign displays are accurate and up to date.
• Continuously improve and ensure an exceptional site experience for our customers.
• Partner with our Ecommerce Trade team for any localization updates, requesting translations for websites, and catalog splits for different regions.
• Partner with our Customer Service and CRM Team to align on any relevant upcoming campaigns, customer communications, and customer feedback points.

REQUIREMENTS FOR SUCCESS:

• Business user experience in Ecommerce platform (Salesforce Commerce Cloud) is essential.
• Relevant work experience in Ecommerce within an agency, retail, or consumer product brand.
• Proficient in MS Office programs.
• Experience working with JIRA & Confluence, InRiver (or other Product Information Management systems) is advantageous.
• Strong understanding of the digital customer journey and User Experience principles.
• Ability to work with tight deadlines in a fast-paced environment.
• Experience with web analytics tools (e.g. Google Analytics)
• Self-starter mentality with the ability to work well in a team environment.
• Excellent organizational skills and attention to details.
• Fluent in English and preferably one other European language.
• Applicants need to be based in the Netherlands.

BENEFITS:

• Discretionary Bonus Opportunity
• Discount on health insurance
• 8% holiday allowance
• Flexible Working Hours
• Pension Scheme
• 25 days Annual Leave per year
• Up to €300 travelallowance each month
• Hybrid working
• Employee Discount
• Work from home allowance
• Home working equipment
• Sports subscription services
• Flexibility to work 20 days from anywhere each year
• Wellbeing and Mental Health Benefit (24/7 Employment Assistance Program & Support)

Equal Opportunity Employer:

New Balance is committed to equality of opportunity for all current and prospective associates regardless of age, disability, race, religion or belief, gender, sexual orientation, pregnancy and maternity, marriage and civil partnership and gender reassignment. We are an equal opportunity employer and support a culture of diversity and inclusion.

If you have not already done so, please let us know if you require any support so we can make the right adjustments and considerations should they be required.