E50B0: Operations Support Agent-Associate (ID)

FedEx Group; Schiphol; On-site; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Attractive compensation package

Training and on-the-job learning opportunities

Tuition Assistance Program

Employee Assistance Program

Employee reduced-rate shipping

Great career opportunities

Job summary

FedEx Group is seeking Operation Support Agents in Schiphol, Netherlands. This role involves supervising new employees, maintaining safety standards, and ensuring timely deliveries. You'll oversee daily warehouse processes and handle customer inquiries.

The ideal candidate has strong communication skills, can thrive in fast-paced environments, and pays attention to detail. Benefits include an attractive compensation package and opportunities for career development.

Qualifications

• Excellent communication skills are essential for interacting with customers and team members.
• Candidates must thrive in a dynamic work environment focused on meeting timelines.
• Attention to detail is crucial for managing logistics and data entry.

Responsibilities

• Supervise new employees and temporary workers during processes.
• Ensure timely and correct loading/unloading of vehicles.
• Adhere to FedEx processes and safety policies.

Skills

Good communication and social skills

Ability to work in a fast-paced environment with strict timelines

Ability to manage own time effectively with attention to detail

Job description

We have an exciting opportunity to join our team of Operation Support Agents. This role involves supervising new employees and temporary workers, ensuring order, cleanliness, safety, and a positive working environment within the warehouse, and directing daily processes.

Responsibilities

• Supervise new employees and temporary workers during processes.
• Maintain order, cleanliness, safety, and working atmosphere within the group and keep the site clean and tidy.
• Direct subprocesses of all daily Warehouse processes.
• Ensure timely and correct loading/unloading of incoming/outgoing vehicles.
• Execute all scanning activities promptly.
• Sort and process all import‑export shipments, ensuring correct preliminary work for morning and evening handling.
• Label export shipments accurately and perform measurement and weighing activities as fully as possible.
• Handle all import and export shipments that cannot be directly reloaded (e.g., multi‑day shipments, undeliverable/unsendable, held customs and return shipments).
• Conduct line haul debrief activities.
• Adhere to CSR, security, and Health & Safety policies.

What you will be doing

• Ensure customers' urgent packages get to the right place on time.
• Answer incoming calls from customers regarding shipment collection requests and delivery inquiries.
• Check and investigate failed shipment deliveries or collections when needed; prioritize and reallocate any failures for the next day's delivery.
• Enter data into the in‑house tracking system.
• Run clear and effective communication and collaboration with team, manager, and other operations stations.
• Adhere to FedEx processes, procedures, controls, and regulatory requirements.

Qualifications

• Good communication and social skills.
• Ability to work in a fast‑paced environment with strict timelines.
• Ability to manage own time effectively with attention to detail.

Benefits

• Attractive compensation package.
• Training to get you started and on‑the‑job learning opportunities.
• Extensive learning resources to further develop your skills and knowledge.
• Tuition Assistance Program (applicable for FedEx positions with a permanent contract).
• Employee Assistance Program for you and your family in difficult life situations.
• Employee reduced‑rate shipping.
• Great career opportunities.
• FedEx is one of the world's most admired companies and trusted brands year after year.

FedEx is an equal‑opportunity employer and is committed to a diverse and inclusive workforce, providing growth opportunities for all.