E-Commerce Fulfillment Coordinator

Concorde network B.V; Amsterdam; Hybrid; EUR 38,000 - 54,000; Full time

Benefits offered by this job

Remote work arrangements

Relocation allowance

Bonus holidays

Brand discounts

Training & development

Impactful work

Amsterdam HQ

Job summary

KARL LAGERFELD is recruiting an E-Commerce Fulfillment Coordinator to join the Amsterdam-based team. The role focuses on delivering logistics services that meet customer expectations and monitoring daily fulfillment operations to sustain growth in the business.

You will act as the supply chain link for successful sell-in rollouts, coordinating with warehouse, digital, finance, IT and customer service to resolve order-related questions and improve processes.

Qualifications

• Bachelor's degree in supply chain, business administration or related field.
• 1–2 years in eCommerce, logistics or related areas.
• Experience coordinating internal and external service providers.
• Fluent in written and spoken English; strong communication skills.

Responsibilities

• Daily contact with external warehouse to ensure timely order processing.
• Collaborate with Digital, Finance, IT and CS to resolve e-commerce order questions.
• Monitor order flow lifecycle and identify issues in the cycle.
• Process daily returns and refunds.
• Create/run reports to identify service-improvement needs and drive productivity.

Skills

Organizational skills

Communication skills

Proactive attitude

Attention to detail

Education

Bachelor's degree in Supply Chain or Business Administration

Tools

M3 ERP

Shopify

Reporting tools

Excel (VLOOKUPs, pivot tables)

Job description

ABOUT THE BRAND

At Karl Lagerfeld, we are driven by Karl’s mantra: “Embrace the present and invent the future.”

Always contemporary and forward-looking, the House of KARL LAGERFELD shares the creative vision and design aesthetic of its iconic founder, Karl Lagerfeld.

We are the only fashion house that carries Karl’s name on its door and we strive to live up to this responsibility in everything we do, every day, with the utmost joy and passion.

Our headquarters in Paris and in Amsterdam are home to a highly diverse and driven team of KARL family members that hail from over 35 countries. Together, we aim to create meaningful stories and product concepts that connect to Karl’s world and iconic attributes.

Women’s & Men's ready-to-wear, bags, small leather goods, swimwear and underwear are managed directly from our Amsterdam headquarters, while other categories, including footwear, fragrances, eyewear and more, are developed with best-in-class licensing partners.

We connect with our consumers on multiple levels, ensuring that our online and offline approach goes hand in hand. We thrive to maximize consumer engagement via more than 200 KL stores worldwide, our premium wholesale partners, and our strong digital footprint, spearheaded by our karllagerfeld.com and 35 countries. Our digital channels currently represent more than 30% of our overall full-price business.

We are a dynamic, fast-growing and inclusive company built on professionalism and strong values. At KARL LAGERFELD we’re committed to working toward the highest standards of sustainability and integrity across all areas of our business,. In 2019, KARL LAGERFELD joined as a founding member of the Fashion Pact, a global sustainability initiative seeking to transform the fashion industry through objectives in three areas: climate, biodiversity and ocean protection.

THE ROLE

We are recruiting an E-Commerce Fulfillment Coordinator. This an opportunity to join a strong and successful business with ambitious yet realistic growth plans. The goal for the role will be to provide outstanding service and help increase our conversion rate by delivering logistical services that meet the expectations of our customers and monitoring daily key logistic & operational processes. You are our supply chain linking pin and therefore instrumental to the successful rollout of our sell-in plan.

KEY RESPONSIBILITIES

• Daily contact with our External warehouse to ensure orders are processed in a timely manner;
• Work closely with our Digital, Finance, IT and CS teams to help resolve all questions related to e-commerce orders;
• Actively monitor the order flow lifecycle and identify issues in the order cycle;
• Monitor and process returns and refunds daily;
• Create and run reports to identify the needs for service improvement and solve operational issues; Identify, analyse and implement improvements to processes and ways of working to drive productivity.

OTHER RESPONSIBILITIES

• Report to internal and external stakeholders (warehouse and customers);
• Assist in the testing of new phases within new projects;
• Search for new ways of improving processes;

THE PROFILE

• Bachelor’s degree in e.g. Supply Chain, Business Administration or ability to perform on that level
• 1-2 years of relevant working experience in eCommerce, logistics or related areas;
• Experience in coordinating internal and external service providers;
• Excellent organizational and planning skills;
• Process-oriented, proactive attitude, takes initiative and can work independently;
• Strong verbal and written communication skills, attention to detail & accuracy;
• Experience with ERP systems (M3), applications (Shopify), and reporting tools;
• High proficiency in Microsoft Office – particularly Excel (VLOOKUPS, pivot tables)
• Improvement driven & self motivated
• Fluent in written and spoken English

Why #TEAMKARL? (HQ)

• Learning and development courses/training
• Opportunity to make an impact
• Remote working arrangements
• Relocation allowance
• Bonus holidays
• Working in the heart of Amsterdam
• Brand discounts
• And exclusive sample sales only for #TEAMKARL

JOIN #TEAMKARL

The collective vision of KARL LAGERFELD is to be the most connected global designer brand, inspiring consumers through luxury collections and immersing them in the World of KARL.

IMPORTANT NOTICE REGARDING JOB POSTINGS

Please be advised that all legitimate job opportunities at KARL LAGERFELD are published exclusively on our official careers page and on selected partner platforms that redirect directly to our career site.

We strongly recommend that applicants only apply through our verified channels and remain vigilant against unofficial job offers.

KARL LAGERFELD will never request any form of payment during the recruitment process.

If you come across suspicious job postings or receive unexpected communication about a position, please contact us immediately at [e-mail]