Wholesale Operations Specialist

Karl Lagerfeld; Noord-Holland; Sur place; EUR 52 000 - 76 000; Plein temps

Avantages offerts par ce poste

Remote working arrangements

Relocation allowance

Bonus holidays

Brand discounts

Sample sales access

Résumé du poste

Karl Lagerfeld is seeking a Wholesale Operations Specialist to join our Amsterdam-based team. You will oversee end-to-end outbound operations, coordinate inventory, pricing, and seasonal order books, and act as the main liaison between sales and other departments to ensure timely, accurate deliveries.

The role requires a Bachelor’s degree in a related field, 5+ years in customer service or sales account management, fluent English, strong Excel skills, and familiarity with ERP systems.

Qualifications

• Bachelor’s degree in Business Administration/Management or related field.
• 5+ years of customer service experience and/or sales account management in a related industry.
• Fluent in written and spoken English; other European language is a plus.
• Strong problem solving and analytical skills with attention to detail.

Responsabilités

• Manage end-to-end outbound operations including inventory management and seasonal order book management.
• Support the sales team and act as primary contact for customers on seasonal products and pricing.
• Own outbound flow of goods during shipping season; ensure timely, accurate deliveries.
• Maintain oversight of cross-functional information flow between production, sales, merchandising, and logistics.
• Identify opportunities for process improvement and implement changes to optimize operations and customer service.
• Provide management with shipping and sales reports and data-driven insights.

Connaissances

English

Customer service

Excel

Analytical skills

Problem solving

Formation

Bachelor’s degree in Business Administration/Management

Bachelor’s degree in Supply Chain Management

Outils

ERP systems

Description du poste

ABOUT THE BRAND

At Karl Lagerfeld, we are driven by Karl’s mantra: “Embrace the present and invent the future.”

Always contemporary and forward-looking, the House of KARL LAGERFELD shares the creative vision and design aesthetic of its iconic founder, Karl Lagerfeld.

We are the only fashion house that carries Karl’s name on its door and we strive to live up to this responsibility in everything we do, every day, with the utmost joy and passion.

Our headquarters in Paris and in Amsterdam are home to a highly diverse and driven team of KARL family members that hail from over 35 countries. Together, we aim to create meaningful stories and product concepts that connect to Karl’s world and iconic attributes.

Women’s & Men’s ready-to-wear, bags, small leather goods, swimwearand underwear are managed directly from our Amsterdam headquarters, while other categories, including footwear, fragrances, eyewear and more, are developed with best-in-class licensing partners.

We connect with our consumers on multiple levels, ensuring that our online and offline approach goes hand in hand. We thrive to maximize consumer engagement via more than 200 KL stores worldwide, our premium wholesale partners, and our strong digital footprint, spearheaded by our karllagerfeld.com and 35 countries. Our digital channels currently represent more than 30% of our overall full-price business.

We are a dynamic, fast-growing and inclusive company built on professionalism and strong values. At KARL LAGERFELD we’re committed to working toward the highest standards of sustainability and integrity across all areas of our business,. In 2019, KARL LAGERFELD joined as a founding member of the Fashion Pact, a global sustainability initiative seeking to transform the fashion industry through objectives in three areas: climate, biodiversity and ocean protection.

THE ROLE

We are seeking aWholesale Operations Specialistwith expertise inMarketplaceOperationsto join our team.TheWholesaleOperationsDepartmentcomprises ofa cross-functional teamresponsible for managing the flow of information between various departments including production, sales, merchandising, finance, andourwarehouse. Your primary goal will be to ensuretimely, complete, andaccuratedeliveries to our valued customers byoptimizingoperational efficiency andmaintaininga service-centric approach.As a key member of ouroperations department, you will play a critical role in managing andoptimizingour marketplace operations.This is an excellent opportunity for a highly motivated individual to join an ambitious, collaborative, and successful team.

KEY RESPONSIBILITIES:

• Manage and overseeend-to-endoutboundoperations, including inventory management,seasonal orderbook management,pricing, promotions, and customer service

• Supportthe salesteamandact as the primarypoint of contactfor customersby providing information onseasonal product lines, prices,reportingandserveasliaisonbetweenother departments in the organization.

• Assume full ownership of outbound flow of goods during the shipping season, ensuringtimelyandaccuratedeliveries to customers.

• Maintain a helicopter overview of processes and information flow betweendifferent departmentsincludingproduction, sales, merchandising,andlogisticsdepartmentsandanticipateanyimplications foroperations and our customers further down the line

• Proactivelyidentifyopportunities for process improvement and work collaboratively with other departments to implement changes thatoptimizeoperations processes and enhance our customer services experience.

• Provide management andthe specialaccounts with shipping reports, sales reports, and otherdate-driven insights.

• Abilitytomanage and interpret data,identifypotentialissuesand provide immediate troubleshooting support with minimal guidance/supervision.

• Confident in challengingnumbers and information derived from reports, ensuring that all data isaccurate, reliable, and actionable.

THE PROFILE:

• Bachelor’s degree in one of the following disciplines: Business Administration/or Management, Supply Chain Management, Accounting or related field.

• 5+yearscustomer serviceexperiencesand orsales account management(preferablyin a related industry or equivalent combination of education and relatedworkexperience).

• Fluent inbothwritten and spoken English; Other European language is a plus.

• Entrepreneurial“can-do” attitude, excellent problem solving and analytical skills.

• Attention to detail and the ability to understand the whole scope and the chain reaction of events from Sales, via Purchasing to Inbound and Outbound of goods.

• Excellent Excel skills (familiaritywith v-lookups and pivot tables in particular) and familiarity with ERP systems.

• Complete understanding of inventory management.

• Strongcustomerservice orientation and excellent communication.

• An independentperson, whotakes initiative and mobilizes people to get thingsdone;remainsflexible and curious to figure out new/efficientways of working.

• Workscollaborativelywithin a largercross-functionalteam to managethe businessneedsandleverage business buildingopportunities.

Please note that if your application issuccessfulwe will contact you within three weeks.

Why #TEAMKARL? (HQ)

· Learning and development courses/training

· Opportunity to make an impact

· Remote working arrangements

· Relocation allowance

· Bonus holidays

· Working in the heart of Amsterdam

· Brand discounts

· And exclusive sample sales only for #TEAMKARL

JOIN #TEAMKARL

The collective vision of KARL LAGERFELD is to be the most connected global designer brand, inspiring consumers through luxury collections and immersing them in the World of KARL. If you are interested in joining #TEAMKARL, we invite you to submit your application today.

At #TEAMKARL, everyone can give their opinion, grow in their career, and be part of a genuinely caring and inclusive team. We welcome people from all backgrounds, with different perspectives, ideas, and experiences to work with us.

IMPORTANT NOTICE REGARDING JOB POSTINGS

Please be advised that all legitimate job opportunities at KARL LAGERFELD are published exclusively on our official careers page and on selected partner platforms that redirect directly to our career site.

We strongly recommend that applicants only apply through our verified channels and remain vigilant against unofficial job offers.

KARL LAGERFELD will never request any form of payment during the recruitment process.

If you come across suspicious job postings or receive unexpected communication about a position, please contact us immediately at [e-mail]