Dynamics 365 CE Lead Consultant

R2 Global; Aalsmeer; Hybrid; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Car allowance included

Holiday allowance included

Strong progression opportunities

Access to Microsoft Copilot and Claude

Job summary

R2 Global, a specialist Microsoft consultancy in the Netherlands, is seeking a Senior Functional CRM Consultant to lead Dynamics 365 CE implementation and transformation projects in a hybrid Aalsmeer-based role. You will own projects end-to-end, engage senior stakeholders, and drive solution design and process improvements.

You will work with stakeholders to define functional requirements, facilitate workshops, and guide delivery alongside developers and architects.

Qualifications

• Proven Dynamics 365 CE / CRM functional consulting experience.
• Excellent workshop facilitation and requirements gathering skills.
• Experience documenting functional requirements and solution designs.
• Consultancy experience within the Microsoft ecosystem.
• Ability to manage multiple customer engagements simultaneously.
• Fluent Dutch and English communication skills.
• CRM and ERP integration projects.
• Understanding of CRM-to-ERP processes and data flows.
• Power Platform experience (Power Apps, Power Automate, Dataverse).
• Experience working alongside development and architecture teams.
• Exposure to Microsoft Copilot and AI-enabled business applications.
• Experience supporting pre-sales and solution design activities.

Responsibilities

• Lead Dynamics 365 CE implementation projects from discovery through deployment.
• Facilitate workshops, requirements gathering, and business process analysis sessions.
• Design functional solutions aligned with customer objectives.
• Act as a trusted advisor to business stakeholders.
• Manage project workstreams and support delivery activities.
• Collaborate with developers, consultants, and solution architects.
• Translate business requirements into scalable Dynamics 365 CE solutions.
• Support pre-sales activities and solution demonstrations.
• Identify opportunities for automation and process optimisation.
• Contribute to internal best practices and continuous improvement initiatives.

Skills

Dynamics 365 CE consulting

Workshop facilitation

Requirements gathering

Solution design

Stakeholder management

Power Platform

Dataverse

Pre-sales support

CRM/ERP integration

English & Dutch communication

Tools

Power Apps

Power Automate

Dataverse

Copilot

Claude AI

Job description

Location: Aalsmeer, Netherlands (Hybrid)

About the Company

Our client is a specialist Microsoft consultancy delivering Dynamics 365 and Power Platform transformation projects across the Netherlands.

Led by an experienced leadership team with a strong track record of building successful Microsoft practices, the business has established a highly collaborative consulting environment focused on expertise, quality delivery, and long-term customer partnerships.

The consultancy specialises in CRM transformation programmes, helping organisations modernise processes, improve customer engagement, and maximise the value of Microsoft business applications.

The Opportunity

Our client is seeking an experienced Senior Functional CRM Consultant to lead Dynamics 365 Customer Engagement (CE) implementation and transformation projects.

This is a highly autonomous role where you'll take ownership of projects from discovery through to go-live, acting as a trusted advisor to customers while driving solution design, business process improvements, and successful delivery outcomes.

You will work directly with senior stakeholders, facilitate workshops, define functional requirements, and support organisations through their digital transformation journey.

This position is ideal for someone who enjoys combining business consulting, stakeholder management, solution design, and project leadership within a specialist Microsoft environment.

Key Responsibilities

• Lead Dynamics 365 CE implementation projects from discovery through deployment
• Facilitate workshops, requirements gathering, and business process analysis sessions
• Design functional solutions aligned with customer objectives
• Act as a trusted advisor to business stakeholders
• Manage project workstreams and support delivery activities
• Collaborate with developers, consultants, and solution architects
• Translate business requirements into scalable Dynamics 365 CE solutions
• Support pre-sales activities and solution demonstrations
• Identify opportunities for automation and process optimisation
• Contribute to internal best practices and continuous improvement initiatives

Required Experience

• Strong Dynamics 365 CE / CRM functional consulting experience
• Excellent workshop facilitation and requirements gathering skills
• Experience documenting functional requirements and solution designs
• Consultancy experience within the Microsoft ecosystem
• Ability to manage multiple customer engagements simultaneously
• Fluent Dutch and English communication skills
• CRM and ERP integration projects
• Understanding of CRM-to-ERP processes and data flows
• Power Platform experience (Power Apps, Power Automate, Dataverse)
• Experience working alongside development and architecture teams
• Exposure to Microsoft Copilot and AI-enabled business applications
• Experience supporting pre-sales and solution design activities

AI & Modern Ways of Working

The business actively embraces AI-powered delivery and equips consultants with modern productivity tools, including:

• AI-assisted delivery and productivity tooling
• Opportunities to leverage AI across Dynamics 365 and Power Platform solutions

Package

• Car allowance included
• Holiday allowance included
• Strong progression opportunities
• Highly experienced consulting team
• Access to Microsoft Copilot and Claude AI
• Opportunity to work on large-scale Dynamics 365 transformation programmes across the Netherlands

Why Join?

• Take ownership of Dynamics 365 CE implementation projects from end to end
• High levels of autonomy and decision-making responsibility
• Lead customer workshops and influence strategic business decisions
• Work alongside experienced Microsoft consultants and architects
• Exposure to complex CRM transformation programmes
• Specialist consultancy environment where delivery quality is prioritised
• Genuine progression opportunities within a growing organisation
• Opportunity to contribute to the growth of a highly regarded Microsoft practice

Ideal Candidate

You are an experienced Dynamics 365 CE Functional Consultant who enjoys leading implementations, building trusted client relationships, and taking ownership of project success. You're comfortable working autonomously, facilitating workshops, designing solutions, and helping organisations achieve meaningful business transformation through Microsoft technologies.