Dutch-Speaking Service Designer | Design & Research Impact

Picnic; Amsterdam; On-site; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Fresh Lunch, coffee, and snacks

Health insurance discount & bike plan

Learning & development opportunities

25 holidays and travel expenses covered

Job summary

A leading grocery delivery service in Amsterdam is seeking a Service Designer to enhance the customer experience. The role involves collaborating with various teams to shape how customers interact with grocery shopping. Ideally, candidates should have a relevant Master's degree and strong communication skills, along with fluency in Dutch and English. The position offers various employee perks including fresh meals, health insurance discounts, and professional development opportunities.

Qualifications

• 0-3 years of experience as Service Designer.
• Ability to reason on high level about various topics.
• Excellent communicator who can facilitate workshops.
• Affinity for or previous experience with digital design is a plus.

Responsibilities

• Shape customer experience for grocery shopping.
• Run service design and research activities.
• Develop and refine new concepts.
• Document research and present insights.

Skills

Service design

Communication

Flexibility

Creativity

Analytical skills

Agile methodologies

Fluency in Dutch

Fluency in English

Education

MSc. degree in Industrial Design, HCI or Product Design

Job description

A leading grocery delivery service in Amsterdam is seeking a Service Designer to enhance the customer experience. The role involves collaborating with various teams to shape how customers interact with grocery shopping. Ideally, candidates should have a relevant Master's degree and strong communication skills, along with fluency in Dutch and English. The position offers various employee perks including fresh meals, health insurance discounts, and professional development opportunities.