Dutch-speaking iGaming Support Agent — Malta Relocation & Hybrid Work

Next Job Abroad; Rotterdam; Hybrid; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Relocation package

Hybrid work model

Up to 40 days fully remote

International private health insurance

Bonus scheme

Wellbeing allowance

Office breakfasts & lunches

Social and team events

Job summary

A recruitment agency for international careers seeks fluent Dutch speakers for a customer service role in the fast-growing iGaming industry. Based in Malta, you will resolve customer queries and manage payment-related tasks while contributing to KPIs. Ideal candidates should have previous customer service experience and be comfortable working in both Dutch and English. A relocation package and hybrid work model are offered, along with international health insurance and bonuses.

Qualifications

• Fluent in Dutch (written and spoken).
• Comfortable working in both Dutch & English.
• Structured and analytical mindset.
• Adaptable to shift work.
• Previous customer service experience required.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Resolve customer queries via phone, live chat, and email.
• Manage withdrawals and payment-related questions.
• Process KYC documentation and enhanced due diligence.
• Run security checks on accounts and transactions.
• Collaborate with payments, fraud, and compliance teams.
• Analyze customer trends and improve internal processes.

Skills

Fluent in Dutch

Customer service experience

Analytical skills

Multitasking ability

Job description

A recruitment agency for international careers seeks fluent Dutch speakers for a customer service role in the fast-growing iGaming industry. Based in Malta, you will resolve customer queries and manage payment-related tasks while contributing to KPIs. Ideal candidates should have previous customer service experience and be comfortable working in both Dutch and English. A relocation package and hybrid work model are offered, along with international health insurance and bonuses.