Dutch-Speaking Customer Support in Malaga - Start Your New Adventure in Spain

Next Job Abroad; Groningen; Hybrid; EUR 21,000 - 25,000; Full time

Benefits offered by this job

Permanent contract

Hybrid working after onboarding

Paid training and onboarding

Relocation support

Job summary

Next Job Abroad is seeking a Dutch-speaking Customer Support Advisor to join an international team in Malaga, Spain. You will assist customers with mobile, broadband and TV queries, delivering a friendly and solution-oriented service while identifying opportunities to upsell.

We offer a permanent contract, a 39-hour work week, relocation options, paid training, and hybrid working after onboarding. Fluency in Dutch and good English are required, along with a positive attitude and strong

Qualifications

• Native-level Dutch (C2)
• Good English (minimum B1)
• Strong communication and customer service skills
• Commercial mindset and confidence speaking with customers
• Comfortable using computers and learning new systems
• EU passport or legal right to work in Spain

Responsibilities

• Handle customer inquiries by phone in Dutch
• Assist with mobile, broadband and TV inquiries
• Troubleshoot problems and provide solutions
• Provide friendly, professional service
• Identify upselling and cross-selling opportunities
• Collaborate with an international team

Skills

Dutch (C2)

English (B1)

Communication

Customer service

Commercial mindset

Tech-savvy

Positive attitude

EU work-right

Job description

Looking for more than just your next job?

Imagine starting a new chapter in one of Spain's most vibrant coastal cities. Spend your free time at the beach, enjoy tapas with friends, explore Andalusia, or simply make the most of the Spanish sunshine.

At Next Job Abroad, we're looking for Dutch-speaking Customer Support Advisors to join our international client in Malaga, Spain. If you're ready to gain international work experience, meet people from around the world, and enjoy life on the Costa del Sol, this could be the opportunity you've been waiting for.

Please note: The available start dates are in November only.

Why Malaga?

• More than 300 days of sunshine a year
• Beautiful beaches and a lively city centre
• A welcoming international community
• Great restaurants, cafés and nightlife
• Excellent flight connections across Europe
• Plenty of opportunities to explore southern Spain

Whether you enjoy beach days, weekend trips or evenings out with friends, Malaga offers plenty to experience outside of work.

About The Role

As a Dutch-speaking Customer Support Advisor, you'll help customers with questions about mobile services, broadband, television and other home products.

You’ll be the point of contact for customers who need assistance, helping them find solutions while creating a positive customer experience. The role also includes identifying opportunities to recommend relevant additional products or services.

Your daily responsibilities will include:

• Supporting customers by phone in Dutch
• Assisting with mobile, broadband and TV-related enquiries
• Troubleshooting problems and finding suitable solutions
• Providing friendly, professional and customer-focused service
• Identifying relevant upselling and cross-selling opportunities
• Collaborating with colleagues in an international team

You’ll receive paid training to help you learn the systems, products and processes needed to succeed in the role.

Requirements

What we’re looking for

• Native-level Dutch (C2)
• Good English skills (minimum B1)
• Strong communication and customer service skills
• A commercial mindset and confidence speaking with customers
• Comfortable using computers and learning new systems
• A positive attitude and solution-oriented approach
• An EU passport or the legal right to work in Spain

Previous customer service experience can be helpful, but your communication skills, attitude and willingness to learn are important too.

Benefits

What’s offered

• Monthly gross salary of €2,094 for a 39-hour working week
• Performance bonus of up to 15% of your monthly salary
• Permanent Spanish employment contract
• Two-month probation period
• Spanish employment conditions under Spanish labour law and the Contact Center Collective Agreement
• Paid training and onboarding
• Flexible full-time contract options
• Hybrid working opportunities after onboarding, depending on performance
• Career development and internal growth opportunities
• Support from HR with practical matters when moving to Spain
• An international working environment with colleagues from across Europe

Relocation Support

Moving abroad is a big step, so our client offers eligible candidates a choice between two relocation options. Both options include reimbursement for travel to Spain.

Option 1 - Relocation Allowance

Receive a €750 compensation allowance, paid together with your second monthly salary, plus reimbursement for your travel to Spain.

Option 2 - Company Accommodation

Receive one month of company accommodation, plus reimbursement for your travel to Spain.

Please note that company accommodation is subject to room availability, which will be checked during the interview process. Local candidates are prioritised for these positions, and relocation support is intended for eligible candidates.

Why Apply Through Next Job Abroad?

Starting a new life abroad is about more than finding a job. It's an opportunity to gain international experience, develop new skills, meet people from different backgrounds and discover a new way of living.

At Next Job Abroad, we'll guide you through the recruitment process and help you understand the role, employment conditions and relocation options before you make your decision.

From your first application to preparing for your move, we're here to help make the process clearer and easier.

Ready to Start Your Next Chapter?

If you're a Dutch speaker looking for an opportunity to work in Spain, this could be your chance to combine your career goals with life in the sun.