Dutch-Speaking Customer Support Agent - Remote in Greece - Relocation Package

WW Talents; Vlissingen; À distance; EUR 15 000 - 17 000; Plein temps

Avantages offerts par ce poste

Remote work (Greece)

Training provided

Onboarding support

Career progression

Relocation support

Résumé du poste

WW Talents is seeking Dutch-speaking Customer Support Agents to join international teams. The role is fully remote in Greece with Monday–Friday schedules and occasional weekend shifts. Compensation ranges €1,300–€1,500 gross per month, paid over 14 months, plus up to €250 monthly performance bonus.

Relocation support is included for travel and housing arrangements. Responsibilities include handling inquiries via phone, email, and chat, managing CRM cases, and providing after-sales and technical

Qualifications

• Dutch language at C1/C2 level is required.
• English at B2-C1 depending on project.
• Strong written and verbal communication skills are essential.
• Good problem-solving and multitasking abilities are expected.
• Customer-oriented and solution-focused approach is needed.
• Ability to stay calm and professional in challenging situations.
• Comfort working in a fast-paced international environment.
• Basic familiarity with CRM systems and digital tools is a plus.

Responsabilités

• Provide customer support via phone, email, and chat.
• Handle inquiries related to products, services, orders, deliveries, payments, warranties, and repairs.
• Provide after-sales support and assist with returns, replacements, refunds, and warranty claims.
• Troubleshoot basic technical issues and guide customers through setup and configuration.
• Handle customer complaints professionally and provide solutions.
• Create and manage customer cases accurately in CRM systems.
• Investigate issues and determine appropriate solutions.
• Escalate complex cases to relevant internal teams when needed.
• Provide customers with timely updates on their cases.
• Complete back-office tasks and maintain accurate customer records.
• Use internal tools and knowledge bases to resolve inquiries.

Connaissances

Dutch proficiency

English proficiency

Communication skills

Problem-solving

Multitasking

Customer focus

Professionalism

Fast-paced environment

CRM basics

Outils

CRM software

Description du poste

We are looking for Dutch-Speaking Customer Support Agents to join international teams in Athens and Thessaloniki. Depending on the project, you may provide customer service, after-sales support, technical assistance, roadside assistance, claims support, or support for business customers.

Working Location: This role is only remote in Greece. Work remotely anywhere in Greece.

Work Model: Remote

Language: Dutch - C1/C2 level

English: B2-C1, depending on the project

Compensation:€1,300-€1,500 gross/month (paid over 14 months) + performance-based bonus of up to €250/month, depending on the project

Relocation Package: Hotel accommodation, airport pick-up, flight ticket, and real estate agency fee

Working Schedule: Monday-Friday, with occasional weekend shifts depending on the project

Applicants must already have the legal right to work in Greece. Visa sponsorship is not available for this position.

Your Responsibilities

• Provide customer support via phone, email, and chat
• Handle inquiries related to products, services, orders, deliveries, payments, warranties, and repairs
• Provide after-sales support and assist with returns, replacements, refunds, and warranty claims
• Troubleshoot basic technical issues and guide customers through product setup and configuration
• Handle customer complaints professionally and provide appropriate solutions
• Create and manage customer cases accurately in CRM systems
• Investigate customer issues and determine the most appropriate solution
• Escalate complex cases to the relevant internal teams when necessary
• Provide customers with timely updates regarding their cases
• Complete back-office tasks and maintain accurate customer records
• Use internal tools and knowledge bases to research information and resolve inquiries
• Maintain a professional and customer-focused approach in every interaction

Requirements

• C1/C2 level of Dutch
• B2-C1 level of English, depending on the project
• Strong written and verbal communication skills
• Good problem-solving and multitasking abilities
• Customer-oriented and solution-focused approach
• Ability to remain calm and professional when handling challenging customer situations
• Ability to work effectively in a fast-paced international environment
• Basic familiarity with CRM systems and digital tools is an advantage

What We Offer

• 100% remote work from Greece
• Competitive salary of €1,300-€1,500 gross/month, depending on the project, and it is paid over 14 months,
• Performance-based bonus of up to €250/month, depending on the project and individual performance
• Fully Paid and structured training
• Comprehensive onboarding and nesting support
• Opportunities for continuous learning and professional development
• Career progression opportunities, including potential paths into mentoring, training, Quality Assurance, or more specialized support roles
• Relocation support including 4 weeks hotel accommodation, flight ticket, airport pick up and real estate agency fee
• The opportunity to work with internationally recognized brands and gain experience in customer service, technical support, sales support, and other areas