Dutch-Speaking Customer Advisor

LJ Global Horizon; Rotterdam; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

On-site

Hybrid after 3 months

Accommodation provided

International work environment

Job summary

LJ Global Horizon is seeking a Dutch-speaking Customer Advisor to join their Porto team. You will be the first point of contact for Dutch-speaking customers, delivering high-quality support via phone, email, and chat.

The role is based in Porto, Portugal, with on-site work and potential hybrid arrangements after a few months. Ideal candidates are native or fluent in Dutch with strong English skills (B2+), excellent communication and problem-solving abilities, and a customer-oriented mindset.

Qualifications

• Native or fluent Dutch speaker.
• Good level of English (B2 or higher).
• Strong communication and problem-solving skills.
• Customer-oriented mindset.
• EU passport or right to work in Portugal.

Responsibilities

• Provide customer support in Dutch (C1+) and basic English.
• Handle customer inquiries efficiently and professionally.
• Resolve issues, complaints, and requests.
• Maintain accurate records of customer interactions.
• Ensure customer satisfaction and service quality standards.

Skills

Dutch language

English language

Customer service

Job description

About the job Dutch-Speaking Customer Advisor

Dutch-Speaking Customer Advisor — Porto (Accommodation Provided)

We are looking for a Dutch-speaking Customer Advisor to join an international team in Porto, Portugal, supporting a well-known client in a dynamic and fast-paced environment.

Offer

• On-site (hybrid possible after ~3 months based on performance)
• Accommodation provided
• Competitive salary package
• International and multicultural work environment

Role overview

As a Customer Advisor, you will be the first point of contact for Dutch-speaking customers, providing high-quality support and ensuring a positive customer experience. You will handle inquiries, resolve issues, and deliver solutions via phone, email, and chat.

Key responsibilities

Provide customer support in Dutch (C1+) and basic English

Handle customer inquiries efficiently and professionally

Resolve issues, complaints, and requests

Maintain accurate records of customer interactions

Ensure customer satisfaction and service quality standards

Requirements

Native or fluent Dutch speaker

Good level of English (B2 or higher)

Strong communication and problem-solving skills

Customer-oriented mindset

EU passport or right to work in Portugal