Dutch-Speaking Customer Advisor

LJ Global Horizon; Eindhoven; On-site; EUR 25,000 - 36,000; Full time

Benefits offered by this job

Accommodation provided

Hybrid work after 3 months

Job summary

LJ Global Horizon is seeking a Dutch-speaking Customer Advisor to join its international team in Porto, Portugal. You will be the first point of contact for Dutch customers, delivering high-quality support via phone, email and chat.

In this role you handle inquiries, resolve issues, and maintain accurate records while upholding service quality standards. Accommodation is provided, and an on-site role with a hybrid option after a few months.

Qualifications

• Native or fluent Dutch speaker.
• Good level of English (B2 or higher).
• Strong communication and problem-solving skills.
• Customer-oriented mindset.
• EU passport or right to work in Portugal.

Responsibilities

• Provide customer support in Dutch (C1+) and basic English.
• Handle customer inquiries efficiently and professionally.
• Resolve issues, complaints, and requests.
• Maintain accurate records of customer interactions.
• Ensure customer satisfaction and service quality standards.

Skills

Dutch language

English proficiency

Communication

Problem solving

Customer focus

Job description

About the job Dutch-Speaking Customer Advisor

Dutch-Speaking Customer Advisor — Porto (Accommodation Provided)

We are looking for a Dutch-speaking Customer Advisor to join an international team in Porto, Portugal, supporting a well-known client in a dynamic and fast-paced environment.

Offer

• On-site (hybrid possible after ~3 months based on performance)
• Accommodation provided
• Competitive salary package
• International and multicultural work environment

Role overview

As a Customer Advisor, you will be the first point of contact for Dutch-speaking customers, providing high-quality support and ensuring a positive customer experience. You will handle inquiries, resolve issues, and deliver solutions via phone, email, and chat.

Key responsibilities

Provide customer support in Dutch (C1+) and basic English

Handle customer inquiries efficiently and professionally

Resolve issues, complaints, and requests

Maintain accurate records of customer interactions

Ensure customer satisfaction and service quality standards

Requirements

Native or fluent Dutch speaker

Good level of English (B2 or higher)

Strong communication and problem-solving skills

Customer-oriented mindset

EU passport or right to work in Portugal