Dutch Speaking - Content Moderation/Customer Service Agent in Malta

Next Job Abroad

Netherlands

On-site

EUR 23,400 - 28,600

Full time

14 days+

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Benefits offered by this job

Career growth opportunities

Competitive performance bonuses

Health care benefits

Fully paid training

Relocation package

Job summary

A leading recruitment agency is seeking a Dutch Speaking Content Moderation/Customer Service Agent to work in Malta. Responsibilities include monitoring user-generated content and providing excellent customer support to Dutch-speaking clients. Candidates should be fluent in Dutch and English, with a keen eye for detail and strong communication skills. This full-time role offers an entry-level position with competitive performance bonuses, health care benefits, and a supportive work environment.

Qualifications

Fluency in Dutch and strong English skills are essential.
Experience in customer service or content moderation is an advantage.
Ability to analyze content with a keen eye for detail.

Responsibilities

Monitor user-generated content for compliance with community standards.
Provide customer support via chat, email, and phone.
Resolve customer inquiries and issues efficiently.

Skills

Fluency in Dutch

Strong command of English

Communication skills

Detail-oriented

Experience in customer service

Tools

CRM tools

Moderation software

Job description

Dutch Speaking - Content Moderation/Customer Service Agent in Malta

Hey there! Next Job Abroad is thrilled to invite applications for the role of Dutch Speaking Content Moderation/Customer Service Agent in stunning Malta. If you're passionate about helping people and ensuring a safe online environment, this might just be the perfect opportunity for you!

In this role, you'll wear two hats: one as a content moderator, keeping our community guidelines in check, and the other as a friendly customer service agent, providing support to our Dutch-speaking customers. You will get to engage with our wonderful users, helping to create a positive online experience while enjoying the beautiful Maltese sun.

Responsibilities

Monitor and review user-generated content to ensure it meets our community standards.
Provide awesome customer support via chat, email, and phone to our lovely Dutch-speaking clients.
Be the go-to person for resolving customer inquiries and issues with a smile.
Team up with your colleagues to refine our moderation processes and improve user experiences.
Keep an accurate record of customer interactions and moderation tasks.
Share your insights to help enhance our services and user satisfaction.
Stay updated on best practices in content moderation and customer service.

Requirements

Fluency in Dutch and a strong command of English; any additional languages are a bonus!
Experience in customer service or content moderation is a plus.
A keen eye for detail and a knack for analyzing content.
Great communication skills and a friendly attitude.
Ability to juggle multiple tasks and think on your feet in a busy environment.
Familiarity with CRM tools and moderation software is beneficial.
Willingness to embrace living and working in Malta and enjoy all it has to offer.
A genuine interest in content moderation and online safety will be much appreciated.

Benefits

Career growth opportunities in a renowned iGaming company.
International & diverse work environment.
Competitive performance bonuses.
Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes.
Yearly salary €26,000 excluding bonuses.
Health care benefits and numerous other discounts.
Fully paid training by certified instructors.
State‑of‑the‑art premises, providing a great working environment with relaxing break areas.
Special events as well as community & social responsibility initiatives.
Work for a Great Place to Work‑Certified Company.
Relocation package (reviewed case by case).
This is more than just a job, it's an opportunity to build a strong career, represent a world‑renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!