Dutch Hospitality Support Specialist — Global 24/7 Help Desk

Lightspeed Commerce; Amsterdam; On-site; EUR 28,000 - 42,000; Full time

Benefits offered by this job

Unlimited annual leave

Health & wellbeing stipend

Dental cover

Private healthcare

Optical cover

Equity for Lightspeeders

Job summary

Lightspeed’s Hospitality Support team is the first contact for customers needing assistance, helping with requests from education to hardware/software investigation and everything in between. Working closely with global teams, you will investigate, troubleshoot, test and resolve issues customers face during service.

The role spans a truly global, 24x7 schedule across APAC, EMEA and NOAM, with flexibility on shifts, and a commitment to delivering high-quality support via phone, chat and email.

Qualifications

• Experience in customer service or technical support.
• Fluency in Dutch and English, written and spoken.
• Experience using common online, mobile and desktop platforms (iOS/Android/OSX/Windows).

Responsibilities

• Provide multi-channel support via phone, chat and email.
• Investigate and resolve customer issues with a global team.
• Document interactions in customer support tools.
• Escalate product issues to QA and track resolutions.
• Maintain Lightspeed's Gold Class standard in all contacts.

Skills

Customer service

Communication skills

Dutch language

Tech troubleshooting

Tools

Ticketing systems

Live Chat platforms

Phone/Email support

Job description

Lightspeed’s Hospitality Support team is the first contact for customers needing assistance, helping with requests from education to hardware/software investigation and everything in between. Working closely with global teams, you will investigate, troubleshoot, test and resolve issues customers face during service.

The role spans a truly global, 24x7 schedule across APAC, EMEA and NOAM, with flexibility on shifts, and a commitment to delivering high-quality support via phone, chat and email.