Documentation Management Specialist

Serco Space Services - Europe Careers; Noordwijk; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

20 holidays

Travel allowance

Home-office allowance

Pension scheme

Wellbeing support

Relocation support

Job summary

Serco Space Services - Europe Careers invites a Documentation Management Specialist to join our ESTEC team in Noordwijk, Netherlands. You will establish governance, manage repositories, and ensure documents are controlled and maintained throughout project lifecycles.

Key duties include governance policy development, document control workflows, archival management, and preparation of programme board documentation for European partners and EC.

Qualifications

• Bachelor's degree in Information Management, Library Science, Business Administration, Project Management, or equivalent.
• Minimum 3 to 5 years of experience in document control, records management, or project documentation support.

Responsibilities

• Develop and implement documentation management policies and procedures.
• Manage documentation governance, control, and archiving workflows.
• Coordinate preparation of programme board documentation and distribution to stakeholders.
• Support continuous improvement of documentation processes and systems.

Skills

Document lifecycle management

Records and archive management

Configuration-controlled document

Attention to detail

Communication and coordination

Education

Bachelor's degree in Information Management or equivalent

Tools

SharePoint

QMS tools

Job description

For more than half a century, Serco has walked alongside the pioneers of space. Serco has supported over 50 ESA missions where our teams have helped launch satellites, guide spacecraft across the void and turn data into discoveries that reshape our world. With thousands of specialists contributing across the entire space lifecycle from satellite testing to launch services, LEOP to operations and surveillance, we’ve become a trusted force in national and European space strategies. And now, the next chapter could include you.

As part of our long-standing partnership with the European Space Agency, we are looking for a Documentation Management Specialist to join our team at ESTEC in Noordwijk, The Netherlands.

The Documentation Management Specialist is responsible for establishing and managing documentation governance processes, document repositories, records management, archival compliance, and programme board documentation activities. The role ensures documents are properly controlled, reviewed, approved, published, and maintained throughout the project lifecycle.

Responsibilities:

Documentation Governance:

• Develop and implement documentation management policies and procedures.
• Support the preparation and maintenance of Documentation Management Plans.
• Define document control requirements for directorates, projects and programmes.
• Ensure records management compliance with applicable standards.

Document Control & Archive Management:

• Manage document registration, indexing, version control, approval workflows and archiving.
• Maintain official repositories and records databases.
• Ensure document security, accessibility and traceability.
• Conduct compliance reviews and documentation audits.

Reporting & Board Support:

• Coordinate preparation of programme board documentation.
• Track document readiness and submission schedules.
• Manage distribution of documentation packages to Member States, the European Commission and international partners.
• Ensure quality and compliance of published documentation.

Knowledge Management:

• Manage final report archiving and retrieval.
• Develop document templates, training materials and user guides.
• Support continuous improvement of documentation processes and systems.

Required Qualifications:

• Bachelor's degree in Information Management, Library Science, Business Administration, Project Management, or equivalent.
• Minimum 3 to 5 years of experience in document control, records management, or project documentation support.

Required Skills:

• Document lifecycle management.
• Records and archive management.
• Configuration-controlled document environments.
• Strong attention to detail and quality assurance.
• Excellent communication and coordination skills.

Preferred Experience

• ECSS documentation standards.
• Space, defence, government, or regulated industries.
• SharePoint, document repositories, QMS tools and audit support processes.

What we offer: More than just a job

At Serco, we believe that a career should come with more than just a paycheck; it should provide support, security, and a sense of balance in your life.

• We offer 20 holidays + 10 additional discretionary holidays per year.
• We support your daily life and commute in practical ways.
• If you travel to work, you can claim a travel allowance of €0.21 per kilometre for up to 150 km, or you can have your public transport fully reimbursed.
• For those working from home, there’s a small daily allowance of €2 to cover extra costs, and new employees can be reimbursed up to €500 for a desk or chair to make their home workspace comfortable.
• When your work takes you on missions or travel, all business-related expenses are fully covered, and for peace of mind during tax season, our appointed advisor will assist you in completing your income tax forms.
• If you enjoy cycling, our bicycle scheme allows you to benefit from a tax-efficient allowance of up to €749, one year of full insurance with an additional €89 per year for accessories.
• Our company pension scheme is premium-free, which means that the pension premium is fully covered by us.
• To support your wellbeing and daily work, we offer up to €250 reimbursement for work glasses to reduce blue light strain and provide access to Benefits & Work, offering multiple discounts for online shopping.
• For lifelong learning, all employees receive a 35% discount on programs at Webster University.

At Serco, our benefits are designed to make your life easier, healthier, and more flexible, so you can focus on contributing to groundbreaking space missions while feeling supported every step of the way.

Relocation

The Netherlands' central location in Europe makes it an ideal base for travel and business within the EU. Major cities are well-connected by road, rail, and air, with Amsterdam Schiphol Airport one of Europe's busiest and most well-connected airports, facilitating easy international travel. Serco offers relocation support for all EU passport holders who are planning to relocate to the Netherlands and work for Serco B.V.