Configuration and Documentation Management Officer

Serco Space Services - Europe Careers; Noordwijk; On-site; EUR 65,000 - 95,000; Full time

Benefits offered by this job

Relocation support

Health insurance

Pension plan

Travel allowance

Home office stipend

Job summary

Serco is seeking a Configuration and Document Management Officer for ESTEC in Noordwijk, the Netherlands. You will bridge engineering, project control and quality to ensure accurate, traceable documentation and configuration data across space projects.

You will lead processes, manage lifecycle documentation, and train teams on configuration and documentation practices while coordinating reviews and change control across international partners.

Qualifications

• Master’s degree or equivalent in a relevant field.
• At least 4 years in document or configuration management, preferably in engineering/space.
• Strong knowledge of configuration control, change management and technical reviews.
• Fluent in English; knowledge of another ESA language is a plus.

Responsibilities

• Lead the definition and implementation of configuration and documentation management requirements, processes and plans.
• Manage the full lifecycle of project documentation, including registration, distribution, updates, review and archiving.
• Set up processes for controlled information flow with industrial partners.
• Ensure configuration control and traceability of technical documentation and deliverables.
• Provide training on configuration and documentation processes to ESA, partners and industry.
• Support ITT processes to ensure baseline documentation is referenced and tracked.
• Maintain and update documentation such as CIDL, CSAR, CBDL.
• Assist project teams in retrieving and managing technical information and documentation.
• Contribute to improvement of document and configuration management tools and processes.
• Coordinate project reviews in ECLIPSE with RIDs and follow-up actions.
• Manage change processes for CRs/CCNs and RFDs/RFWs.
• Organise CCBs including agenda, secretary duties and follow-up.

Skills

Attention to detail

Excellent communication

Agile environment

Fluency in English

Education

Master’s degree

Tools

PLM tools

ECSS standards knowledge

Job description

Configuration and Document Management Officer

As part of our long-standing partnership with the European Space Agency, we are currently looking for a Configuration and Document Management Officer to join our team at ESTEC in Noordwijk, the Netherlands.

In this role, you will work at the interface between engineering, project control and quality teams, ensuring that both documentation and configuration processes are properly managed and aligned. This is a key position supporting the delivery of high-quality space projects, where accuracy, traceability and consistency of data are essential.

Responsibilities

• Lead the definition and implementation of configuration and documentation management requirements, processes and plans.
• Manage the full lifecycle of project documentation, including registration, distribution, updates, review and archiving.
• Set up processes to allow controlled flow of information from and to industrial partners.
• Ensure configuration control and traceability of technical documentation and deliverables.
• Provide training to ESA, partners and industry colleagues on various configuration and documentation processes.
• Support the project in ITT processes to make sure all baseline documentation is referenced and tracked correctly.
• Establish processes for tracking and monitoring baseline changes, including maintaining and updating documentation such as CIDL, CSAR, CBDL.
• Assist project teams in retrieving and managing technical information and documentation.
• Contribute to the improvement and optimisation of document and configuration management tools and processes.
• Support and coordinate project reviews in ECLIPSE, including management of review cycles, RIDs and follow-up actions.
• Manage the change process for CRs and CCNs and RFDs/RFWs.
• Organisation of Configuration Control Boards (CCBs) including preparation of the agenda, acting as secretary of the CCBs and follow up of all CCB decisions.
• Contribute and support project audits on configuration and documentation aspects.
• Ensure timely upload of all documentation.
• Manage data repositories and access control to the tools in accordance with Security guidelines.

Profile

• Master’s degree or equivalent qualification in a relevant field.
• At least 4 years of experience in document management and/or configuration management, preferably in an engineering or space environment.
• In depth mastery of configuration control, change management and technical review processes.
• Knowledge of ECSS standards and ESA security processes is a strong asset.
• Ability to work in an agile environment and to find solutions to streamline processes.
• Experience with document management systems or PLM tools.
• Strong attention to detail and ability to manage complex information with accuracy.
• Excellent communication skills and ability to work with multiple stakeholders.
• Experience in training others in Configuration Management principles is an asset.
• Comfortable working in an international and multicultural environment.
• Fluency in English; knowledge of another ESA member state language is an asset.
• Ability to obtain security clearance (Security trainings and Registrar training) in line with project requirements.
• Fluent in English.
• Candidates must be EU nationals.

What We Offer: More than a job.

At Serco, we believe that a career should come with more than just a paycheck, it should provide support, security and a sense of balance in your life. Your salary will be paid promptly on Fridays before the 28th of each month, giving you peace of mind about your finances.

We support your daily life and commute in practical ways. If you travel to work, you can claim a travel allowance of €0.21 per kilometre for up to 150 km, or you can have your public transport fully reimbursed. For those working from home, there’s a small daily allowance of €2 to cover extra costs and new employees can be reimbursed up to €500 for a desk or chair to make their home workspace comfortable.

When your work takes you on missions or travel, all business‑related expenses are fully covered and for peace of mind during tax season, our appointed advisor will assist you in completing your income tax forms. If you enjoy cycling, our bicycle scheme allows you to benefit from a tax‑efficient allowance of up to €749, one year of full insurance with an additional €89 per year for accessories.

Serco also cares about your long‑term security. All employees are covered under a collective life insurance scheme and our health insurance partnership with Zilverenkruis Achmea offers discounts of 5 % on basic coverage and up to 10 % on additional plans. Our company pension scheme, managed via Nationale Nederlanden, follows the Dutch State Pension framework, ensuring you can plan confidently for the future.

In addition, in emergency situations, you may request an advance salary payment of up to one month’s net salary at the discretion of your line manager. To support your wellbeing and daily work, we offer up to €250 reimbursement for work glasses to reduce blue light strain and provide access to Benefits & Work, offering multiple discounts for online shopping. For lifelong learning, all employees receive a 35 % discount on programs at Webster University.

At Serco, our benefits are designed to make your life easier, healthier and more flexible, so you can focus on contributing to groundbreaking space missions while feeling supported every step of the way.

Relocation

The Netherlands’ central location in Europe makes it an ideal base for travel and business within the EU. Major cities are well‑connected by road, rail, and air with Amsterdam Schiphol Airport one of Europe’s busiest and most well‑connected airports, facilitating easy international travel.

Serco offers relocation support for all EU passport holders that are planning to relocate to the Netherlands and work for Serco B.V.