Director, Global TMS Services — Remote Leadership

The Descartes Systems Group Inc.; Utrecht; Hybrid; EUR 120,000 - 160,000; Full time

Job summary

Descartes Systems Group Inc. is seeking a Director of Professional Services for the TMS pillar to lead a team of consultants and experts in complex software implementations across Europe.

You will align business, consulting, and commercial judgment to identify risks early and steer customers and internal teams toward successful outcomes. You will drive strategic leadership and governance, manage budgets, and collaborate with Sales, Product Management, Customer Success, Support and Engineering to

Qualifications

• Experience in Professional Services and enterprise software implementations, ideally within TMS or logistics.

Responsibilities

• Lead a professional team of consultants and project managers across Europe.
• Identify risks early, establish governance, and steer programs toward outcomes.
• Balance customer value with contractual commitments and budget delivery profitability.
• Drive deployment of standard methodologies and improve delivery processes.
• Collaborate with Sales, Product Management, Customer Success, Support and Engineering to keep programs on track.

Skills

Software Implementation

International Customers

Strategic Leadership

Executive Sponsorship

PS Methodology

Resource Planning

Business Development

People Leadership

Financial Management

Delivery Leadership

Job description

Descartes Systems Group Inc. is seeking a Director of Professional Services for the TMS pillar to lead a team of consultants and experts in complex software implementations across Europe.

You will align business, consulting, and commercial judgment to identify risks early and steer customers and internal teams toward successful outcomes. You will drive strategic leadership and governance, manage budgets, and collaborate with Sales, Product Management, Customer Success, Support and Engineering to