Digital Experience Specialist - E-commerce

Concorde network B.V; Hilversum; Remote; EUR 55,000 - 90,000; Full time

Job summary

Concorde network B.V is seeking a Digital Specialist to join the Digital Experience team focused on Nike.com and the Nike App, putting the consumer at the centre of every decision and helping to drive commercial growth through optimized digital experiences, improved conversion and seamless journeys for athletes and fans alike.

You will collaborate with cross-functional teams across Nike Direct Digital, marketing, operations and planning; analyze data to identify UX opportunities; implement

Qualifications

• Solid understanding of the e-commerce landscape and how to optimize online shopping experiences.
• Cross-functional collaboration: communicate data insights and actions to both technical and non-technical stakeholders.
• Data-driven decision-making: interpret complex data to inform UX improvements and growth.
• Communication: present findings clearly and persuade stakeholders.
• Strong organizational skills to manage multiple priorities and campaigns with deadlines.

Responsibilities

• Detail and execute Experience Bring to Life plans for the assigned Sport on .com and Nike App.
• Auditing the consumer experience, analyzing data (click-path, traffic, conversions) to identify UX opportunities and implement changes to improve conversion.
• Walk the .com and Nike App experiences multiple times per week to find and resolve suboptimal experiences.
• Interpreting data from multiple sources to identify trends and actionable insights for business decisions.
• Collaborating with cross-functional teams (marketing, operations, buying, planning) to implement digital initiatives and seasonal events.
• Supporting digital campaign planning by helping manage pre-season and seasonal briefing processes.
• Presenting insights, updating playbooks, and sharing best practices across teams to ensure continuous improvement.
• Coordinate and deliver cross-functional performance reports for key launches on a regular cadence (e.g. 24hr / 7 days / 4 weeks / 12 weeks).

Skills

e-commerce landscape

Cross-functional collaboration

Data-driven decision making

Communication skills

Organizational skills

Job description

WHO YOU’LL WORK WITH

You will work closely with Nike Direct Sports Crew, Digital Experience, Digital Marketing & Integrated Media, Digital Operations, Digital Commerce, Digital Merchandising & Planning, collaborating to bring the assigned sport experience to life on Nike.com and the Nike App.

WHO WE ARE LOOKING FOR

We are looking for a Digital Specialist to join our Digital Experience team within Nike Direct Digital. In this role, you will focus on putting the consumer at the center of everything we do and help create strong connections between Nike and athletes*. You will assist in defining and implementing strategies that drive commercial growth and enhance the consumer journey on Nike.com and the Nike App. Your goal will be to optimize digital user experiences and increase conversion rates, making it easier for consumers to browse, decide, and purchase, while driving revenue and profitability.

Essential requirements:

• Solid understanding of the e-commerce landscape, including how to optimize online shopping experiences and improve conversion.


• Cross-functional collaboration: You feel comfortable working across diverse teams and can effectively communicate data insights and business actions to both technical and non-technical stakeholders.


• Data-driven decision-making: You are comfortable interpreting complex data and using it to inform decisions that enhance user experiences and drive growth.


• Communication skills: You can clearly present your findings, create persuasive presentations, and explain complex ideas in a simple way.


• Strong organizational skills: You have the ability to plan and manage multiple priorities, ensuring on-time and high-quality execution for seasonal stories and campaigns. You excel at organizing deliverables in a deadline-driven environment and balancing competing tasks to ensure everything is in place for a successful launch.

WHAT YOU’LL WORK ON

• Detail and execute the Experience Bring to Life plans for your assigned Sport on .com and Nike App, effectively collaborating with the Nike Direct Sport Crew and the x-functional Bring to Life team. Ensure the plans are set up for success and deliver the planned business results for seasonal campaigns, key franchises and collections as well as the overall 365 experience for your assigned Sport


• Auditing the consumer experience on Nike’s digital platforms, analyzing key data (e.g., click-path, traffic, conversion rates), identifying user experience (UX) opportunities, and implementing changes to improve conversion.


• Walk the .com and Nike App experience multiple times per week to find and resolve any suboptimal experiences


• Interpreting data from multiple sources to identify trends and actionable insights, ensuring those insights are translated into tangible business decisions.


• Collaborating with cross-functional teams (marketing, operations, buying, planning etc.) to implement digital initiatives, such as major seasonal events.


• Supporting digital campaign planning by helping manage pre-season and seasonal briefing processes, while balancing conflicting priorities and ensuring smooth execution.


• Presenting insights, updating playbooks, and sharing best practices across teams to ensure continuous improvement in digital experiences.


• Coordinate and deliver x-functional Performance Reports for key launches on a regular cadence (e.g. 24hr / 7 days / 4 weeks / 12 weeks) and provide input for MBRs and QBRs


• Partnering with cross-functional stakeholders to ensure seamless, data-driven execution of digital campaigns and ongoing platform improvements.

This job will be posted until 30 October 2026. Please note that relocation is not offered for this role.