Device Support Specialist / Equipment Lifecycle Management (ELM) Specialist

Applied Medical; Netherlands; Remote; EUR 55,000 - 90,000; Full time

Benefits offered by this job

Vacation days

Hybrid work

Commuting allowance

Training programs

Wellbeing & fitness

Modern facilities

Pension scheme

Health insurance

Volunteer days

Company events

Job summary

Applied Medical is seeking an Equipment Lifecycle Management (ELM) Specialist to own the operational management of energy platform equipment across Europe, including Voyant technology. Based in Amersfoort, NL, you will coordinate asset administration, contracts, lifecycle tracking and reporting.

You will collaborate with Territory Managers, Finance, Engineering, Regulatory Affairs and Warehouse teams to ensure compliant, efficient asset management and to identify process improvements.

Qualifications

• Experience in operations, asset management, fleet management, contract administration, equipment coordination, technical support, project management, order-to-cash processes, or a related environment.
• Experience supporting audits, compliance activities, reporting processes, or operational improvement initiatives.
• Experience working with ERP, CRM, reporting, or data analysis tools.
• Excellent English communication skills, both written and spoken; additional European language skills, particularly German or Spanish are preferred.
• Strong analytical skills with the ability to translate data, observations, and operational challenges into practical process improvements.

Responsibilities

• Own and coordinate the lifecycle management of customer-deployed energy platform equipment across the Europe region.
• Manage equipment-related administration, contracts, asset records, and reporting in collaboration with Territory Managers and internal stakeholders.
• Act as the primary point of coordination for equipment deployments, returns, maintenance activities, audits, and lifecycle-related requests.
• Analyze operational data and identify opportunities to improve asset visibility, process efficiency, compliance, and reporting.
• Build expertise in Applied Medical's energy platform technologies and associated business processes while ensuring adherence to company policies, quality standards, and regulatory requirements.

Skills

Operations

Asset management

Fleet management

Contract administration

Equipment coordination

Technical support

Project management

Order-to-cash

ERP

CRM

Data analysis

Tools

ERP

CRM

Data analysis

Job description

Do you enjoy bringing structure to complex operational processes? Are you someone who notices gaps, asks the right questions, and takes ownership of improving the way things work? Would you like to become the go-to expert for managing a portfolio of medical technology assets used by healthcare professionals across Europe? We might have the job for you!

We are looking for a proactive Equipment Lifecycle Management (ELM) Specialist to join our Customer Excellence team at Applied Medical.

In this newly created role, you will take ownership of the operational management of Applied Medical's energy platform equipment, including our Voyant technology. With approximately 4,000 generators deployed across the Europe region, you will serve as the central point of coordination for equipment administration, contracts, audits, lifecycle tracking, and reporting.

Working closely with Territory Managers, Finance, Engineering, Clinical Development, Regulatory Affairs, and Warehouse teams, you will help ensure these assets are managed accurately, compliantly, and efficiently throughout their lifecycle. You will also identify opportunities to improve processes and create greater visibility, accountability, and control across the organization.

The Equipment Lifecycle Management (ELM) Specialist is ideal for someone who enjoys building structure, working cross-functionally, and driving operational excellence in a growing and evolving environment.

This role is based at European headquarters in Amersfoort (NL) and reports to the Team Leader - Field and Device Support Team (acting). Within Applied Medical, the title of this position is Device Support Specialist.

Key Responsibilities

• Own and coordinate the lifecycle management of customer-deployed energy platform equipment across the Europe region.
• Manage equipment-related administration, contracts, asset records, and reporting in collaboration with Territory Managers and internal stakeholders.
• Act as the primary point of coordination for equipment deployments, returns, maintenance activities, audits, and lifecycle-related requests.
• Analyze operational data and identify opportunities to improve asset visibility, process efficiency, compliance, and reporting.
• Build expertise in Applied Medical's energy platform technologies and associated business processes while ensuring adherence to company policies, quality standards, and regulatory requirements.

What you bring

• Experience in operations, asset management, fleet management, contract administration, equipment coordination, technical support, pro ject management, order-to-cash processes, or a related environment.
• Experience supporting audits, compliance activities, reporting processes, or operational improvement initiatives.
• Experience working with ERP, CRM, reporting, or data analysis tools.
• Excellent English communication skills, both written and spoken; additional European language skills, particularly German or Spanish are preferred.
• Strong analytical skills with the ability to translate data, observations, and operational challenges into practical process improvements.

The following qualifications are desirable, but not mandatory:

• Experience working in an international and cross-functional environment.
• Experience with asset lifecycle management, equipment tracking, maintenance coordination, or contract management.
• Experience within the medical device, healthcare, technology, manufacturing, or other regulated industry.
• Proven ability to build structure, improve processes, and drive change within a complex stakeholder environment.
• A proactive and assertive approach, with the confidence to challenge existing processes and influence improvements.

What we offer

• An international working environment, fueled by respect and a healthy work-life balance tailored to the business and team member’s needs
• 27 paid vacation days (based on fulltime contract) with option to purchase five additional days
• This is mainly an on-site role with hybrid options
• Commuting allowance of €0,25/km or full coverage of public transportation costs
• A wide variety of internal trainings and development possibilities and a tuition program for external trainings
• The opportunity to pro-actively work on your vitality and fitness
• State-of-the-art facilities, including green areas, in-house restaurant and gym
• Additional benefits, such as:
  • Attractive pension scheme (your contribution at 4%, ours at 12%)
  • €50 net monthly health insurance contribution
  • Two (paid) days per year dedicated to volunteering activities
  • Several fun company events and meaningful initiatives organized throughout the year

At Applied Medical, we are committed to make a meaningful, positive difference, each and every day. Within our European headquarters in Amersfoort (NL), we develop, manufacture and support the implementation of our advanced medical devices across Europe and the MENA region. Applied’s team members enjoy working in an environmentally friendly and international environment, in which people of diverse backgrounds are valued, challenged, and acknowledged. We support our team members by giving them opportunities of ongoing learning and education, possibilities to take part in community volunteering activities and a variety of onsite exercise classes and health activities.

If you are passionate about working in an organization that allows you to make decisions based upon what is right for the patient, customer, community and environment, Applied Medical is the place for you.