Developer Advocate - Service Management EMEA

Datadog; Netherlands; On-site; EUR 90,000 - 130,000; Full time

Job summary

Datadog seeks a seasoned Platform/SRE/DevOps professional who can translate real-world experience into technical storytelling. You will act as a SME for service management, build compelling demos, write blogs, and coach engineering teams on effective communication.

You will collaborate with product and open source communities to influence messaging and drive integration work, contributing to product feedback and documentation.

Qualifications

• 5+ years as Platform/SRE/DevOps or software development with on-call experience.
• Strong grasp of service-management practices (incident response, on-call, post-incident reviews).
• Experience with modern tooling for incident response and orchestration.

Responsibilities

• Act as SME for service management within advocacy and engineering teams.
• Create content across demos, talks, blogs, docs, webinars, and open source.
• Partner with product teams to build demos and coach engineers on communication.
• Interface with open source communities to shape market messages.
• Contribute to product via feedback, docs, or code.

Skills

Platform Engineer

SRE

DevOps Engineer

Software Developer

On-call incident responder

Operational automation

APIs & cloud infra

Scripting languages

Tools

Datadog

PagerDuty

Opsgenie

incident.io

Rootly

Jira Cloud Platform

Cortex

Job description

We are a team of engineers that translate our real-world experience to help our user communities solve problems. With a focus on service management, helping teams respond to incidents, run on-call, and automate their operations, you will work with practitioners and leaders across the industry and broaden your impact to the SRE, Engineer, DevOps, and Operations community at large. This is a unique opportunity to use both your engineering and creative storytelling skills to shape the landscape in cloud observability, incident response and service management.

What You'll Do:

• Act as a subject matter expert for service management (incident response, on-call, IDP, Work Management, Workflow Automation, Agent Builder, and operational automation) for Datadog's advocacy and engineering teams
• Create content in one or more mediums to build Datadog's reputation as a leader in DevOps, Monitoring, Observability and Security e.g. building demos, public speaking, blogging, documentation, webinars, open source, research reports and more
• Partner with product engineering teams to build compelling demos, and coach internal engineering teams on effective communication and presentation
• Interface with open source communities to drive key messaging in the market and develop new integrations for Datadog
• Contribute to the product through feedback (bugs or product enhancements suggestions), documentation, or code

Who You Are:

• Approximately 5+ years of experience as a Platform Engineer, Site Reliability Engineer, DevOps Engineer or Software Developer with hands-on experience as an on-call/incident responder and running production systems in complex IT environments
• You have a strong understanding of core service-management practices (incident response, on-call, post incident reviews, and SLOs), using tools like Datadog, PagerDuty, Opsgenie, http://incident.io , Rootly, Jira Cloud Platform, Cortex, or similar and know how to navigate operational challenges of different sized organizations
• You’re passionate about helping teams fix organizational challenges, not just technical ones and where they intersect, and have shared your knowledge broadly.
• Approximately 2+ years of experience in storytelling and creating compelling content e.g. written content, speaking at conferences like SREcon, DevOpsDays or SREday, leading workshops, live streaming or recording videos, contributing to open source and participating in community events.
• You have publicly available writing samples, blog posts, demos, or recordings of presentations on technical topics
• You are comfortable with at least one scripting and programming languages (eg Node.js, Python, Go, bash) and are familiar with working with APIs and modern infrastructure such as IaaS cloud services and containers
• You enjoy self driven exploration and education on new technologies and languages

Bonus points:

• You have hands-on ITSM platform experience (ServiceNow, Jira Service Management)
• You are already an active member of SRE, DevOps, or incident-response communities

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills,

About Datadog:

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

Equal Opportunity at Datadog:

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

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Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.