Senior Deal Desk Analyst - Dublin

Datadog, Inc.; Amsterdam; Hybrid; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Stock equity (RSUs)

Employee stock purchase plan (ESPP)

Career development opportunities

Product training and onboarding

Mentor and buddy program

Inclusive workplace culture

Job summary

Datadog is seeking a Senior Deal Desk Analyst to collaborate with Sales Operations, Billing, Contracts and Legal to support quoting and deal structuring for the global sales team. This hybrid role emphasizes cross-functional collaboration, analytical rigor, and customer-focused negotiation.

You will act as a subject matter expert on deal pricing, drive internal controls, and contribute to continuous process improvements in a fast-growth environment.

Qualifications

• 4+ years of Deal Desk experience in a SaaS environment.
• Experience structuring/quoting complex SaaS transactions for a fast-growing global company.
• Knowledge of revenue recognition principles.
• Ability to negotiate with customers and resolve satisfaction issues.
• Strong attention to detail and communication skills.
• Data-driven with analytical problem-solving approach.

Responsibilities

• Develop in-depth knowledge of Datadog’s licensing and pricing models to support deal structuring and quoting for global sales teams.
• Act as SME for Sales on deal pricing matters and ensure adherence to internal policies.
• Negotiate deals directly with customers when needed.
• Coordinate with legal, contracts, revenue, finance, and product management across the deal lifecycle.
• Resolve customer satisfaction issues after deal execution.

Skills

Deal desk

SaaS pricing

Negotiation

Cross-functional

Data-driven

Attention to detail

Tools

Salesforce

CPQ

MS Excel

Job description

As a Senior Deal Desk Analyst, you will work cross-functionally with our Sales Operations, Billing, Contracts and Legal teams to provide quoting and deal structuring support to the Global Sales Team. This will be a growth position as Datadog’s business continues to expand.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them

What You’ll Do:

• Develop in-depth knowledge of Datadog’s licensing and pricing models to provide deal structuring and quoting support to our global sales teams
• Be a creative problem solver who finds a way to meet customers’ needs while adhering to Datadog’s selling policies
• Solve customer satisfaction issues following execution of the deal
• Actively negotiate deals directly with the customer as needed
• Work cross functionally across various stakeholder groups including legal, contracts, sales operations, order management, revenue, finance and product management
• Function as point of contact and subject matter expert for Sales on deal pricing matters
• Drive adherence to internal controls, protocols and business rules

Who You Are:

• Experienced in 4+ years of Deal Desk experience
• Confident in deal structuring/quoting complex SaaS transactions for a fast-growing global company
• Knowledgeable of revenue recognition principles
• Comfortable representing the company to customers in negotiations and resolving customer satisfaction issues
• Strong in your attention to detail and communication skills
• Able to work independently and multi-task in fast paced, high pressure environment
• Data-driven with strong quantitative skills
• Analytical with the ability to approach a problem from multiple perspectives

Bonus Points:

• Experience with Salesforce and CPQ
• Advance level with MS Excel or similar.

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Generous and competitive benefits package
• New hire stock equity (RSUs) and employee stock purchase plan
• Pet adoption assistance and insurance program
• Continuous career development and pathing opportunities
• Product training to develop an in-depth understanding of our product and space
• Best in breed onboarding
• Internal mentor and buddy program cross-departmentally
• Friendly and inclusive workplace culture

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

About Datadog:

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

Equal Opportunity at Datadog:

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

Privacy and AI Guidelines:

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.