Desktop Support Engineer

Axiom Technologies; Sassenheim; On-site; EUR 30,000 - 52,000; Full time

Job summary

Axiom Technologies in Sassenheim, Netherlands, is seeking an IT Support Technician to provide first- and second-level support for desktops, laptops, printers, and mobile devices. The on-site role also covers OS maintenance, user provisioning, inventory management, onboarding/offboarding, and remote user support via VPN.

The ideal candidate will have experience with Windows, macOS, Linux, Office 365, and basic networking, plus familiarity with ticketing systems and security best practices.

Qualifications

• Experience with macOS or Linux environments.
• IT certifications such as CompTIA A+, Network+, Microsoft Modern Desktop Administrator.
• Experience with Active Directory, Group Policy and remote management tools (e.g., SCCM, Zendesk, JIRA).
• Strong knowledge of Windows OS, Office 365, and basic networking.
• Familiarity with ticketing systems (ServiceNow, Zendesk, or JIRA).

Responsibilities

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via the ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (e.g., monitors, keyboards, docking stations).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding and offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues and project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Job description

Location: Sassenheim, Netherlands (On-site)

Duration: Contract / FTE

Language: Dutch (Native / C1 Certified)

Key Responsibilities:

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via the ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (e.g., monitors, keyboards, docking stations).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding and offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues and project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Preferred Qualifications:

• Experience working in macOS or Linux environments.
• Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator).
• Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM,
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems such as ServiceNow, Zendesk, or JIRA.